Sarah Leasure
Chillicothe,OH
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
11
11
years of professional experience
Work History
Server, Host
Olive Garden
Chillicothe, OH
12.2013 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Inspected dining and serving areas for cleanliness and proper setup.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Received and recorded patrons' dining reservations.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Greeted guests upon arrival and provided them with menus.
Education
LPN License - Practical Nursing
Pickaway Ross Career And Technology Center Adult
Chillicothe, OH05-2009
High School Diploma -
Southeastern High School
Chillicothe, OH05-2004
Cosmetology License - Cosmetology
Pickaway Ross Career And Technology Center
Chillicothe, OH05-2004
Skills
- Order delivery practices
- Food inspection
- Team member support
- Table resetting
- Hostess support
- Food safety practices
- Performance improvement
- Tableside etiquette
- Dining area maintenance
- Dining crew workflow optimization
- Calm demeanor
- Food sales and promotion
- Point-of-sale system
- Professional appearance
- Exceptional customer service
- Guest seating
- Wine service
- Customer service
- Check payment processing
- Menu item recommendation
- Cash handling
- Cleanliness standards
- Ordering procedures
- Memory retention
- Multitasking and organization
- Strong work ethic
- Allergy awareness
- Food safety
- Supply restocking
- Safe food handling
- Positive guest interactions
- Guest engagement
- Positive and professional
- Server training
- New employee mentoring
- Team member training
- Food running skills
- Service standards
- Food quality standards
- Kitchen communication
- Tableside service
- Sanitation standards
- Telephone reception
- Guest relations
- Health standards
- Customer engagement
- Guest feedback
Timeline
Server, Host
Olive Garden
12.2013 - Current
LPN License - Practical Nursing
Pickaway Ross Career And Technology Center Adult
High School Diploma -
Southeastern High School
Cosmetology License - Cosmetology
Pickaway Ross Career And Technology Center