Sarah Mann
Huntington,WV
Summary
Committed and highly motivated professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in sales and negotiation along with 4+ years of pharmaceutical and medical knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Marshall University Pharmacy/Walgreens
Huntington, WV
11.2019 - Current
- Entered prescription information into computer databases.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Answered telephones to respond to questions or requests.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received payment from customers and processed credit card transactions when necessary.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Emergency Room Scribe
Scribe America
Ashland, KY
04.2021 - 08.2023
- Verified accuracy of patient information prior to entering it into the EHR system.
- Organized paperwork related to patient visits efficiently and effectively in accordance with department policies and procedures.
- Communicated with patients with compassion while keeping medical information private.
- Provided support to nurses by preparing charts for admission of new patients to the Emergency Room.
- Maintained confidentiality of patient records at all times according to HIPAA guidelines.
- Followed up on lab results or x-ray results for ER patients as directed by physicians.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared discharge summaries for discharged patients from the ER quickly and efficiently.
- Monitored duration of basic lab results and screening procedures.
- Collected data from patients including chief complaints, past medical history and medications taken.
- Followed clinicians throughout shift in high-volume, busy environments.
- Assisted physicians in documenting patient care and medical records accurately and promptly.
Student Supervisor
Alice Lloyd College
Pippa Passes, KY
08.2019 - 05.2022
- Provided support services for at-risk youth including counseling sessions, referrals to community resources and crisis intervention techniques.
- Maintained a safe environment for all students by enforcing school policies and regulations.
- Worked closely with cross-functional teams such as engineering, marketing, sales, finance to meet objectives efficiently.
- Assisted in the preparation of quarterly reports on project performance for management review.
- Supervised numerous projects throughout lifecycle, including planning, design, and scheduling, resulting in cohesiveness and accuracy in completed assignments.
- Monitored progress of projects, identified risks and problems, and determined corrective action when needed.
- Implemented strategies designed to improve overall customer experience while reducing cost associated with new product launches.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
Sales Associate
Zales The Diamond Store
Ashland, KY
10.2021 - 01.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Recommended, selected and located merchandise based on customer desires.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Tracked sales performance metrics to identify trends in the market place.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Suggested ideas for improving store operations and increasing profits.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Bachelor of Science - Biology
Alice Lloyd College
Pippa Passes, KY05-2022
Master of Science - Clinical And Translational Research
Marshall University
Huntington, WVSkills
- Insurance Billing
- FDA Compliance
- Billing Support
- Regulatory Compliance
- Customer Service
- Sales and Marketing
- Project Management
- Pharmacy
- Collaboration
- Communication
- Positive and Professional
- Product Sales
- Team Development
- Critical Thinking
- Negotiation
- Documentation
- Stock Management
- Coordination
- Microsoft Office Suite
- Product Knowledge
- Medical Knowledge
Affiliations
- Exercising
- Organizing
Certification
- BLS and First Aid Certification
- BLS and First Aid Instructor Certification
- Pharmacy Technician Licensing in Kentucky, Ohio, and West Virginia
- CPhT certification
- CNPR
References
References available upon request.
Timeline
Sales Associate
Zales The Diamond Store
10.2021 - 01.2022
Emergency Room Scribe
Scribe America
04.2021 - 08.2023
Pharmacy Technician
Marshall University Pharmacy/Walgreens
11.2019 - Current
Student Supervisor
Alice Lloyd College
08.2019 - 05.2022
Bachelor of Science - Biology
Alice Lloyd College
Master of Science - Clinical And Translational Research
Marshall University
- BLS and First Aid Certification
- BLS and First Aid Instructor Certification
- Pharmacy Technician Licensing in Kentucky, Ohio, and West Virginia
- CPhT certification
- CNPR
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