Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Marshall

Henderson,KY

Summary

Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.

Overview

2
2
years of professional experience

Work History

Collections Representative

AT&T Call Center
Evansville , IN
03.2024 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Implemented collection strategies to reduce outstanding account balances.
  • Assisted customers with troubleshooting devices and online payments.

Sales Associate

Walgreens
Henderson, KY
06.2023 - 03.2024
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Maintained records related to sales for store management.
  • Provided accurate information about products, prices and services.

Education

Associate of Applied Science - Human Resources Management

Henderson Community College
Henderson, KY
08-2026

Skills

  • Conflict resolution
  • Attention to detail
  • Organization skills
  • Time management
  • Verbal and written communication

Timeline

Collections Representative

AT&T Call Center
03.2024 - Current

Sales Associate

Walgreens
06.2023 - 03.2024

Associate of Applied Science - Human Resources Management

Henderson Community College
Sarah Marshall