Sarah McCausland
Livonia
Summary
Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Henry Ford Health
09.2022 - Current
- Oversee clinical operations, ensuring compliance with health regulations and quality standards.
- Mentor and train staff on best practices in patient management and operational efficiency.
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintain professional, organized, and safe environment for employees and patrons.
- Cross-train existing employees to maximize team agility and performance.
Tech Leader
Henry Ford Health
03.2015 - 09.2022
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
- Operated medical equipment and ensured compliance with safety protocols.
- Implemented process improvements that increased workflow efficiency within the clinic
Certified Ophthalmic Technician
Henry Ford Health
05.2007 - 03.2015
- Educated patients on proper eye care techniques, resulting in improved overall ocular health outcomes.
- Reduced wait times for patients by streamlining appointment scheduling and optimizing clinic workflow.
- Collaborated with a team of ophthalmologists to provide comprehensive eye examinations for optimal patient care.
- Developed strong rapport with patients by providing empathetic support during sensitive diagnostic tests and procedures.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
Optometric Technician
Lenscrafters
05.2003 - 07.2006
- Conducted patient pre-examinations, including visual acuity tests and ocular history assessments.
- Assisted optometrists with diagnostic procedures and treatment plans for diverse patient needs.
- Educated patients on proper contact lens care, eyewear options, and vision health maintenance.
Education
Bachelor of Science - Science
University of Michigan-Dearborn
05-2006
Skills
- Team leadership
- Decision-making
- Customer service
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Relationship building
Certification
Certified Ophthalmic Technician
Timeline
Manager
Henry Ford Health
09.2022 - Current
Tech Leader
Henry Ford Health
03.2015 - 09.2022
Certified Ophthalmic Technician
Henry Ford Health
05.2007 - 03.2015
Optometric Technician
Lenscrafters
05.2003 - 07.2006
Bachelor of Science - Science
University of Michigan-Dearborn