Sarah McDonough
Sumter,SC
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
8
8
years of professional experience
Work History
Office Manager
Elite Power Washing
12.2021 - Current
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Drafted employee work schedules to fill coverage gaps.
PTA Volunteer
Freedom Elementary School
05.2015 - 04.2019
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Assisted with organization and supervision of after-school activities for students.
- Helped with planning and implementation of school fundraisers to bring in needed monies for school.
- Liaised between teachers and parents to help resolve issues or concerns.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Education
High School Diploma -
Kenai Central High School
Kenai, AK05.2000
Skills
- Workflow Planning
- Customer Relations
- Administrative Oversight
- Organizational Skills
- Conflict Management
- Excellent Multitasking Abilities
- Inquiry Requests
- Scheduling
- Administration and Operations
- Handling Complaints
- Customer Service Management
Timeline
Office Manager
Elite Power Washing
12.2021 - Current
PTA Volunteer
Freedom Elementary School
05.2015 - 04.2019
High School Diploma -
Kenai Central High School
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