Summary
Overview
Work History
Education
Skills
Timeline
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Sarah M. Cobillas

Oakland,CA

Summary

Barber school graduate with a background in hospitality management, specializing in front-of-house operations. Experienced in leading teams and providing exceptional customer service. Skilled in staff management, workflow optimization, and ensuring a seamless guest experience. Recognized for adaptability, effective communication, and a results-driven mindset. Strong organizational skills, problem-solving abilities, and a commitment to maintaining high standards in fast-paced environments. Seeking new opportunities in the barbering industry.

Overview

13
13
years of professional experience

Work History

FOH Manager

Delfina Restaurant Group
10.2018 - 03.2020
  • Responsible for hiring a new team from the ground up with a 90% retention rate
  • Managed 40+ employees
  • Beer and wine inventory and profit & loss manager
  • Scheduling manager
  • HR manager
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.

Outlet Manager

Ace Hotel, Whitfield Restaurant
08.2017 - 08.2018
  • As an outlet manager at the Whitfield dining room, lounge and bar, I consistently demonstrated strong attention to detail and ability to multitask within a fast-paced, multi-million-dollar hospitality company through:
  • Management of daily inventory and vendor purchasing for Food and Beverage department in order to maintain an optimum stock level to meet customer demand
  • Interaction with guests and clients daily to ensure that satisfaction and promotion of facilities and services are adequately met
  • Weekly scheduling and organization of meetings for a 60+ staff
  • Responsible for the hiring, training and termination of staff
  • Achievements:
  • 4.6 rating for guest satisfaction on Opentable
  • Ranked #1 in sales out of all Ace Hotel Food and Beverage operations

Operations Coordinator

FOODEE LLC
04.2017 - 08.2017
  • Oversaw daily operations including weekly scheduling, assigning and supervising work and relay to crews and planning of delivery routes
  • Interviewed, hired and trained staff
  • Ensured supplies were fully stocked and equipment was properly maintained
  • Coordinated and managed tasks to ensure project delivery
  • Ensured compliance with company standards and procedures
  • Built and maintained strong client relationships through regular meeting and communications
  • Identified problems in operations process and resolved them in a timely manner

Creative Director & Product Designer

WUDN LLC
01.2017 - 03.2017
  • Responsible for the design, art direction and management of all the company's product lines.
  • Managed all social media platforms; results include an increase of 1200 followers on Instagram over the course of three months.
  • Created public relations plans to increase brand recognition, contracts, sales and general exposure within Pittsburgh and online community.
  • Served as creative director and product designer for the company's 60+ unit product line.
  • Responsible for design, editorial and new product development.

Administration Manager & Floor Manager

Bakersfield (Thunderdome Restaurant Group)
03.2016 - 01.2017
  • Provided high-level administrative support to management, including calendaring and daily, weekly, and end of period expense reports
  • Maintained employee schedule, interview, new hire and termination paperwork
  • Managed all invoices, billing, payroll and the balancing of all daily cash operations
  • Handled requests and confidential information, including customer and client correspondence
  • Arranged internal meetings and client conference calls
  • Created meeting agendas, recorded and dispersed meeting notes
  • Screened and prioritized a heavy volume of incoming emails
  • Applied daily M.O.D. operations for a restaurant of 70+ employees
  • Enrolled, waived and processed employee health insurance
  • Grossed over 50 million as a restaurant group in 2016.

Assistant Manager

Qdoba Restaurant Corporation
02.2014 - 03.2016
  • Ensured efficient operations of store by providing leadership and direction to all team members
  • Responsible for interviewing, hiring, training and terminating of all line level employees
  • Processed all vendor orders, invoices, payments, payroll and daily cash operations
  • Provided excellent customer service in a fast paced work environment
  • Consistently surpassed period sales goals
  • Achievements:
  • Ranked #1 as the highest grossing store in both Denver,CO and Pittsburgh,PA

Petty Officer Third Class Boatswain’s Mate

United States Coast Guard
01.2007 - 01.2012
  • Aided people who were in distress or imminent danger during search and rescue operations
  • Maintained composure while operating in high stress situations
  • Safely lead boat crews in search and rescue cases while operating as the coxswain of a 47ft, 41ft and a 25 ft patrol boat
  • Served as officers-in-charge of many patrol boats, tugs, small craft and small shore units, including search-and-rescue stations and aids to navigation teams.
  • Vice President of Human Relations Department for MSST NY Deployable Operations Group
  • Achievements:
  • First place in the “Spotlight for Leadership Coast Guard Challenge”
  • Coast Guard Good Conduct Medal
  • Coast Guard Commendation Medal
  • Coast Guard Meritorious Unit Commendation Medal
  • National Defense Service Military Ribbon
  • Meritorious Service Military Ribbon

Education

Certificate in Barbering - Barber

The San Francisco Institute of Esthetics And Cosme
San Francisco, CA
05-2025

Skills

  • Proficient in Quickbooks and Salesforce
  • Experienced in Adobe Creative Suite and Micros
  • Skilled in Aloha POS and Backoffice systemsWPM 75-80, Paycor Perform Software,ADP Workforce Now Software

Timeline

FOH Manager

Delfina Restaurant Group
10.2018 - 03.2020

Outlet Manager

Ace Hotel, Whitfield Restaurant
08.2017 - 08.2018

Operations Coordinator

FOODEE LLC
04.2017 - 08.2017

Creative Director & Product Designer

WUDN LLC
01.2017 - 03.2017

Administration Manager & Floor Manager

Bakersfield (Thunderdome Restaurant Group)
03.2016 - 01.2017

Assistant Manager

Qdoba Restaurant Corporation
02.2014 - 03.2016

Petty Officer Third Class Boatswain’s Mate

United States Coast Guard
01.2007 - 01.2012

Certificate in Barbering - Barber

The San Francisco Institute of Esthetics And Cosme

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Sarah M. Cobillas