Sarah Merriweather
Customer Service Representative
Cary,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Conduent Business Services, LLC (Formerly Xerox)
Raleigh, North Carolina
06.2020 - 03.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
Aetna
CARY, NC
01.2019 - 09.2019
- Answering customer questions, resolving complaints, and resolving problems.
- Follow up on customer problems to ensure the correct solution was carried out.
- Keep customer data secure, interact with customers on behalf of the organization.
- Respond to customer inquiries and questions.
- Ensure overall customer satisfaction and high-quality customer experience.
Customer Service Associate
Humana
Raleigh, North Carolina
04.2018 - 01.2019
- Resolved issues and educated customers, providers, and employers on products and services via an inbound call center environment
- Documented customer inquiries, comments/complaints, transactions or interactions for record keeping purposes
- Utilized effective verbal and listening communication skills
Housekeeping/Housekeeping and Laundry Attendant
Spring Arbor Of Cary
CARY, North Carolina
01.2018 - 08.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Cleaned and stocked minibars with necessary beverages and supplies.
Patient Care Nursing Assistant
Elmcroft Senior Living
Raleigh, NC
11.2017 - 06.2018
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Observed patients and documented changes in their health and/or behaviors
- Performed tasks such as assisting with daily living activities, taking vital signs, escorting patients to and from appointments, etc.
Patient Care Assistant
Carillon Senior Living
Raleigh, North Carolina
04.2017 - 12.2017
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Completed documentation of care, hospital actions and patient activities.
Education
High School Diploma -
New Hanover High School
Wilmington, NC 08.2012 - 06.2015
High School Diploma -
Garner High School
Garner, NC 08.2015 - 06.2016
No Degree - Medical Assisting
Miller-Motte Technical College - Lynchburg
Raleigh,NC 02.2018 - 09.2018
Skills
Creative problem solving
Technical Support
Complaint resolution
Professional telephone demeanor
Empathy and Understanding for Customers
Clear communication
Active Listening
Adaptability
Persuasive Speaking
Ability to Use Positive Language
Timeline
Customer Service Representative
Conduent Business Services, LLC (Formerly Xerox)
06.2020 - 03.2021
Customer Service Representative
Aetna
01.2019 - 09.2019
Customer Service Associate
Humana
04.2018 - 01.2019
No Degree - Medical Assisting
Miller-Motte Technical College - Lynchburg
02.2018 - 09.2018
Housekeeping/Housekeeping and Laundry Attendant
Spring Arbor Of Cary
01.2018 - 08.2018
Patient Care Nursing Assistant
Elmcroft Senior Living
11.2017 - 06.2018
Patient Care Assistant
Carillon Senior Living
04.2017 - 12.2017
High School Diploma -
Garner High School
08.2015 - 06.2016
High School Diploma -
New Hanover High School
08.2012 - 06.2015