Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Montana

Covington,KY

Summary

Dedicated service professional with nearly a decade of experience in diverse roles, consistently demonstrating efficiency, empathy, and attention to detail. Proven ability to seek solutions and tackle problems head-on, fostering positive relationships with clients and colleagues. A strong commitment to delivering exceptional service drives continuous improvement and excellence in every task. Passionate about enhancing customer experiences while contributing to team success in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Server

Molly Malone's Irish Pub
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Appointment Scheduler

Coughlin Automotive Group
01.2024 - 06.2024
    • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
    • Answered phone calls and answered questions from potential customers.
    • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
    • Acted as first point of contact and set appointments for prospective clients.
    • Made average of 100 outbound and inbound calls per day.

Hostess, Server, Bartender

Hoof Hearted Brewery
06.2023 - 06.2024
  • Answered customer questions about hours, seating, and menu information.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Using previous experience in hosting and bar-backing, I was able to properly educated customers on the product we were selling to best meet their needs.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Barista/Baker

Sheri's Coffee House
03.2023 - 06.2023
    • Maintained a clean and organized workspace for optimal productivity and safety.
    • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
    • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
    • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
    • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
    • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

High School -

Norwalk High School
Norwalk, OH

Bowling Green State University
Huron, OH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Service prioritization
  • Team collaboration
  • Memory retention
  • Organizational skills
  • Learning new systems in an efficient timeframe
  • Detail Oriented
  • Multitasking
  • Problem-solving

Timeline

Server

Molly Malone's Irish Pub
06.2024 - Current

Appointment Scheduler

Coughlin Automotive Group
01.2024 - 06.2024

Hostess, Server, Bartender

Hoof Hearted Brewery
06.2023 - 06.2024

Barista/Baker

Sheri's Coffee House
03.2023 - 06.2023

High School -

Norwalk High School

Bowling Green State University

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Sarah Montana