Sarah Montoya
Billings,MT
Summary
Dedicated professional with strengths in customer service and time management. Skilled at troubleshooting problems and building solutions. Excellent verbal and written communicator with a background in cultivating relationships and exceeding goals.
Overview
20
20
years of professional experience
Work History
Scheduling Manager
Stubbs Dental
02.2025 - 06.2025
- Performed administrative duties such as faxing and filing 100s of confidential documents, answering telephones, and responding to emails.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed before examination.
- Worked with the manager and supervisor to plan and coordinate production schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Scheduled 100s of routine and non-routine services for the assigned patient population.
- Scheduled thousands of routine and non-routine services for the assigned patient population.
Certified Medical Assistant
Intermountain Health
08.2024 - 02.2025
- Educated patients on prescribed medications, treatments, and procedures.
- Supported medical staff by answering phones and preparing supply orders.
- Educated patients regarding medications, treatment plans, and lifestyle changes.
- Prepared patients for exams by taking vital signs and recording medical histories.
- Instructed patients on proper specimen collection techniques for various tests.
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Medical Assistant
Billings Clinic
01.2017 - 05.2024
- Educated patients on prescribed medications, treatments, and procedures.
- Assisted clinicians with in-office procedures.
- Updated records in the HR system, carefully protecting patient information, and verifying data.
- Documented information required for patients' specimens and tests completed.
- Trained new medical assistants on office procedures and protocols.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Prepared and administered medications to alleviate patient symptoms.
Education
Some College (No Degree) - Nursing Science
MSUB
Billings, MTSome College (No Degree) - Buisness Administration
Anthem Online
Phoenix, AZSkills
- Payment Collection
- Vital Sign Monitoring
- Patient Scheduling
- Phlebotomy
- Medical office administration
- Patient-focused care
- Insurance Verification
- Report preparation
- Time management
Certification
Certified Medical Assistant
Certified CPR Certificate
Timeline
Scheduling Manager
Stubbs Dental
02.2025 - 06.2025
Certified Medical Assistant
Intermountain Health
08.2024 - 02.2025
Certified Medical Assistant
Billings Clinic
01.2017 - 05.2024
Some College (No Degree) - Nursing Science
MSUB
Some College (No Degree) - Buisness Administration
Anthem Online
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