Sarah Moore
Walstonburg,NC
Summary
Results-driven Client Success and Account Management professional with experience managing client relationships, driving revenue growth, and improving operational efficiency. Skilled in strategic account management, cross-functional collaboration, inventory and order management, and customer experience optimization. Proven ability to analyze performance data, streamline processes, resolve complex issues, and lead projects from planning through execution. Strong leadership, communication, and problem-solving skills with a focus on delivering exceptional service, increasing client retention, and supporting team development in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Account Manager
Benson Integrated Marketing Solutions
Alpharetta, GA
07.2023 - Current
- Cultivate and enhance client relationships by acting as a strategic partner, delivering customized solutions and fostering proactive communication.
- Oversee client account management to enhance service delivery, including training, support issue resolution, pricing strategy, production coordination, and strategic recommendations.
- Facilitate regular business reviews, performance evaluations, and strategic check-ins through comprehensive client data analysis and presentation preparation.
- Drive revenue growth through store revenue management, opportunity identification, upselling initiatives, and implementation of client-specific growth strategies.
- Coordinate timelines, logistics, scheduling, and cross-functional collaboration for successful execution of campaign launches, bulk kit rollouts, conferences, and special projects.
- Manage comprehensive CRM and account documentation to support effective customer relationship management and operational efficiency.
- Coordinate efforts across production, operations, finance, and customer service teams to ensure efficient project execution and issue resolution.
- Direct comprehensive order processing operations, maintaining service level standards throughout placement, proofing, production, and fulfillment stages.
- Analyze operational metrics to enhance revenue opportunities and improve customer engagement.
- Execute comprehensive invoice management and credit hold resolution to ensure financial integrity and operational efficiency.
- Execute comprehensive inventory oversight, focusing on replenishment strategies, backorder monitoring, expiration management, and compliance with established inventory agreements.
- Mentor and coach team members through performance reviews, 1:1 meetings, training support, and operational guidance to improve productivity and development.
- Facilitate team meetings focused on KPI tracking, ensuring adherence to processes and fostering a culture of continuous improvement.
- Demonstrate proficiency in leading teams, solving problems, and managing projects, prioritizing customer needs and delivering measurable results.
Senior Director; Service Coordinator
Jackson + Coker (Jackson Healthcare)
Alpharetta, GA
01.2015 - 05.2023
- Oversaw operational efficiencies, delivered reports and measurements to ensure consistent performance across division and organization.
- Performed continuous evaluations of division and processes to keep operations efficient and consistent.
- Maintained client relationships and satisfaction by demonstrating and delivering excellent customer service.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of division objectives.
- Developed and implemented training programs for division to improve individual capabilities and enhance team performance.
- Conducted weekly/monthly one-on-one meetings with direct reports to assess performance, guide future performance and partner to overcome obstacles.
- Rolled out contest and motivational programs to increase enthusiasm and overall performance.
Clinic Administrator
Massage Envy
Various Locations
03.2011 - 06.2014
- Oversaw and managed daily operations of clinic.
- Achieved membership and retail sales goals.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of guest and member care and job efficiency.
- Created and maintained staff and therapist work schedules.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Education
Business Administration
University of North Carolina At Greensboro
Greensboro, NCSkills
- Policy Implementation
- Coaching and Mentorship
- Operational Efficiency
- Customer Service and Assistance
- Collaborative Leadership
- Organizational development
- Data analytics
- Reporting expertise
- Strategic planning
- Decision-making
Timeline
Account Manager
Benson Integrated Marketing Solutions
07.2023 - Current
Senior Director; Service Coordinator
Jackson + Coker (Jackson Healthcare)
01.2015 - 05.2023
Clinic Administrator
Massage Envy
03.2011 - 06.2014
Business Administration
University of North Carolina At Greensboro