Sarah Mountain
Fillmore,NY
Summary
Insightful manager with a focus on streamlining operations to enhance workflow efficiency and reduce costs. Known for fostering a positive workplace culture and building high-performing teams, driving continuous improvements in customer satisfaction and operational performance.
Overview
18
18
years of professional experience
Work History
Manager
Timberstrength Health & Wellness
06.2016 - 11.2024
- Streamlined office operations, enhancing workflow efficiency and reducing overhead costs through effective process management.
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Oversaw supply inventory management, negotiating contracts with vendors to achieve cost savings and ensure timely supply availability.
- Automated client correspondence, record tracking, and data communications to improve overall office operational efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for 21 employees.
- Coordinated meetings, preparing agendas and materials to support decision-making processes.
- Utilized Quickbooks for financial tracking and reporting.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delivered exceptional customer service while addressing client inquiries via phone calls and email correspondence.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Processed cash and credit transactions efficiently to ensure prompt customer service.
- Assisted customers with inquiries and resolved issues promptly.
- Enhanced customer engagement through personalized product recommendations and tailored sales approaches.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Oversaw returns management to ensure compliance with store guidelines, exchanges and refunds in accordance with store policy.
- Oversaw returns management to ensure compliance with store guidelines, exchanges and refunds in accordance with store policy.
Sales Associate
Timberstrength Health & Wellness
06.2016 - 11.2024
- Developed sales strategies and coached staff on effective selling tactics to increase membership enrollments.
- Increased gym membership retention by implementing personalized fitness programs and regular progress check-ins.
- Created potential customer leads through targeted sales initiatives. through sales promotions and word-of-mouth.
- Trained new sales associates on product knowledge, customer service techniques, and company policies.
- Implemented staff training programs that enhanced service delivery and operational efficiency.
- Collaborated with team members to streamline inventory management and enhance stock replenishment processes.
- Directed daily operations to ensure optimal member experience and facility maintenance.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed and managed marketing strategies to increase membership enrollment and retention.
- Analyzed financial reports to identify trends, optimize budgets, and enhance profitability.
Sales Manager
Bright House Networks
Tonawanda, New York
04.2007 - 04.2014
- Led sales team to achieve quarterly targets through effective strategy implementation.
- Conducted regular performance reviews to assess sales team effectiveness and provide feedback.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Cultivated relationships with key clients to boost customer satisfaction and retention.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Facilitated team meetings to align on goals, address challenges, and share best practices.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved discrepancies in invoices through detailed analysis and clear communication with clients and vendors.
- Managed accounts receivable functions, maintaining timely collections and reducing outstanding balances.
- Processed and verified billing statements for accuracy, ensuring compliance with company policies.
- Analyzed common customer issues to identify trends and recommend process improvements to management.
- Trained new staff on system navigation and communication techniques to enhance service delivery.
- Collaborated with team members to develop best practices for efficient chat support operations.
- Resolved customer inquiries through live chat, ensuring timely and accurate responses.
- Provided product information and troubleshooting support, enhancing customer satisfaction.
- Provided technical support for customers, answering questions about product features and capabilities.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
Education
Associate of Science - Business Administration And Management
NCCC
Sanborn,NY05-2018
Skills
- Operations management
- Sales strategy
- Sales performance analysis
- Budget control
- Inventory management
- CRM management
- Vendor management
- Team leadership
- Cross-functional teamwork
- Meeting coordination
- Decision-making
- Strategic planning
- Time management
- Conflict resolution
- Customer relationship management
- Customer service
- Effective communication
- Problem solving
- Problem solving
Timeline
Manager
Timberstrength Health & Wellness
06.2016 - 11.2024
Sales Associate
Timberstrength Health & Wellness
06.2016 - 11.2024
Sales Manager
Bright House Networks
04.2007 - 04.2014
Associate of Science - Business Administration And Management
NCCC