Sarah Mrstik
Exeter,MO
Summary
Achieved streamlined municipal operations for over 6 years, enhancing accounts payable and payroll efficiency.
Delivered superior customer service consistently over a 10-year period.
Facilitated effective financial management and ensured compliance with regulations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Scholastic
Neosho, MO
05.2025 - Current
- Resolved customer inquiries through effective communication across phone, email, and chat platforms.
- Collaborated with cross-functional teams to improve customer service protocols and enhance user experience.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Analyzed feedback trends to identify areas for process improvement and implement solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cross trained in three departments.
Deputy Court Clerk & City Clerk / Accounts Payable
City of Seligman
Seligman, MO
06.2019 - 05.2025
- Process monthly citations, payment plans, warrants, and reconciliations through the Missouri court system.
- Manage accounts payable and payroll for the city; ensure timely payments to state and federal agencies.
- Maintain compliance with local and state regulations related to payroll, permits, and backflow prevention.
- Provide front-line customer service including phone inquiries, utility payments, and permitting support.
- Organize financial records and invoices, streamlining filing and reporting procedures.
Personal Banker / Teller
Arvest Bank
Cassville, MO
06.2015 - 09.2017
- Built relationships with clients by providing personalized financial services and product education.
- Processed transactions with accuracy and efficiency while maintaining compliance with bank policies.
- Assisted customers in selecting appropriate accounts, loans, and financial products.
Customer Service Cashier
Academy Sports
Joplin, MO
10.2014 - 03.2015
- Delivered friendly, high-quality customer service in a fast-paced retail environment.
- Handled cash, returns, and daily opening/closing responsibilities.
- Current position with Scholastic.
Education
Business Administration - Finance
Crowder College
Cassville, MOPharmacy Technician -
Franklin Tech
Joplin, MO05.2015
Skills
- Administrative Support: Meeting coordination, calendar management, document preparation, correspondence
- Financial Management: Accounts payable, payroll, bookkeeping, account reconciliation, expense reporting
- Customer & Public Service: Phone and in-person communication, compliance assistance, problem resolution
- Technical Skills: Database entry, Microsoft Office Suite, financial software, recordkeeping
- Rapid and adaptive
- Effective cross functional communicator
- High achiever
Timeline
Customer Service Representative
Scholastic
05.2025 - Current
Deputy Court Clerk & City Clerk / Accounts Payable
City of Seligman
06.2019 - 05.2025
Personal Banker / Teller
Arvest Bank
06.2015 - 09.2017
Customer Service Cashier
Academy Sports
10.2014 - 03.2015
Business Administration - Finance
Crowder College
Pharmacy Technician -
Franklin Tech