Sarah Murray
Lexington,KY
Summary
Patient Care Coordinator with extensive experience in infusion therapy coordination at UK Specialty Pharmacy. Proven ability to lead teams, enhance productivity, and improve customer satisfaction. Skilled in Microsoft Excel and Word, with a focus on streamlining processes and ensuring HIPAA compliance. Committed to delivering exceptional service in a fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
UK Specialty Pharmacy
Lexington
11.2021 - Current
- Processed new patient enrollments in Epic and Therigy systems for efficient onboarding.
- Coordinated financial support program enrollments and managed initial dispenses and refills.
- Conducted insurance and benefit investigations, securing pre-certifications and prior authorizations.
- Delivered exceptional customer service while scheduling outpatient care appointments.
- Collaborated with nurses, physicians, and UK Specialty Pharmacy team to enhance patient satisfaction.
- Maintained precise records of patient care activities in electronic health record systems.
- Executed administrative tasks including filing paperwork, answering phones, and coordinating schedules.
Lead Pharmacy Technician
Walmart Pharmacy
Lexington
08.2014 - 11.2021
- Managed staff and trained new hires to enhance team capabilities.
- Led team collaboration to achieve business and financial objectives successfully.
- Educated patients on proper use of glucose monitors and blood pressure cuffs.
- Administered immunizations while ensuring patient comfort and safety.
Education
Associate of Arts - Psychology
Blugrass Community Technical College
Lexington, KY05-2022
Skills
- Time management
- Multi-tasking
- Leadership
- Critical thinking
- Data analysis
- Communication skills
- Microsoft Excel
- Microsoft Word
- HIPAA compliance
Certification
- PTCB National Certification
- Kentucky License - CPhT
References
References available upon request.
Timeline
Patient Care Coordinator
UK Specialty Pharmacy
11.2021 - Current
Lead Pharmacy Technician
Walmart Pharmacy
08.2014 - 11.2021
Associate of Arts - Psychology
Blugrass Community Technical College
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