Sarah Musgrave
Brighton,MA
Summary
Strategic Marketing Professional with 3 years of hands on experience. Recognized in providing exceptional customer service and attention to detail combined with the ability to multitask and work well with multiple departments within a professional environment. Highly flexible and experienced at managing multiple priorities. Eager to learn and take on new responsibilities. Adaptable team player with proven interpersonal skills.
Overview
7
7
years of professional experience
Work History
Marketing Administrative Assistant
Simon Property Group
Boston, MA
06.2021 - Current
- Maintain mall website and social media platforms, growing our social media platforms by over 146% through various engagement strategies
- Started the Copley Place TikTok account that has over 13,000+ views in less than 6 months
- Work alongside retailers corporate marketing teams to create assets and content for our website and social media
- Manage the relationship between our local influencer, @TaraWestFashion, who creates seasonal campaigns for the center
- Collaborate with the corporate marketing team to view and collect weekly and monthly trends
- Plan and assist with mall activations and events with retailers and the community to drive traffic and sales to their stores
- Successfully incorporated new marketing tactics into our strategy
- Assist Simon Brand Ventures (advertisement sales) with various tasks, such as Proof of Performance photos as well as taking photos and updating reports of competition in the area every 2 weeks to send to corporate
- Collect, enter, and run reports for monthly sales from each tenant, keeping track of and staying on top of missing sales
- Managed front desk duties including answering phone calls and assisting customers daily
Administrative Assistant
Simon Property Group
Burlington, MA
12.2019 - 06.2021
- Provided a friendly and professional demeanor on a multi-line phone
- Organized and maintained department files
- Prepared and edited legal documents
- Able to successfully multitask in a demanding and busy office
- Provided exceptional customer service to customers, tenants, and contractors
- Received, entered, and filed sales from permanent and temporary tenants
- Assisted multiple departments with many different tasks in specific needs as they arise
- Great capacity for learning new areas of business
- Proficient in business applications.
Key Holder/ Sales Supervisor
Michael Kors
Burlington, MA
07.2019 - 12.2019
- Assisted in store management and daily store operation
- Provided exceptional service to customers
- Responsible for business processes and operations including tracking daily sales, percent of daily sales to sales plan, and determining deficits
- Developed, implemented and coordinated sales objectives and strategies to ensure the execution of sales goals and performance to corporate standards
- Responsible for merchandising the store to enhance sales
- Opened and closed the store, performing management duties before the store opens, and ended the day with a recap of business in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising
- Covered for the Store Manager in her absence
- Clientele work while keeping a client book with returning and perspective clients.
Sales Assistant
Michael Kors
Burlington, MA
07.2018 - 11.2019
- Provided exceptional customer service
- Assisted associates and managers with sales, ensuring the flow of the sale
- Merchandised the store ensuring that it was well organized and prepared for the next day of sales.
Sales Associate
Michael Kors
Burlington, MA
11.2018 - 07.2019
- Provided customers with a high-end shopping experience by answering all questions, determining their needs, and working with them one-on-one to ensure high satisfaction and exceptional customer service
- Achieved goals established by managers, ensuring the goal is known and working to achieve this weekly, monthly, and quarterly.
Sales Associate
Forever 21
Burlington, MA
05.2017 - 08.2017
- Provided customer service
- Merchandised the store to ensure good product presentation.
Education
Coursework in Communications -
Westfield State University
01.2017
High School Diploma -
Reading Memorial High School
Skills
- Knowledge and experience working with social media platforms including Mondaycom, Salesforce, Sprout, Yext, and non-marketing platforms including Yardi, CTI, JDE
- Adaptable in high intensity environments
- Event planning
- Exceptional Customer Service and communication skills
- Microsoft Office (Word, Excel, PowerPoint)
- Office Management
Timeline
Marketing Administrative Assistant
Simon Property Group
06.2021 - Current
Administrative Assistant
Simon Property Group
12.2019 - 06.2021
Key Holder/ Sales Supervisor
Michael Kors
07.2019 - 12.2019
Sales Associate
Michael Kors
11.2018 - 07.2019
Sales Assistant
Michael Kors
07.2018 - 11.2019
Sales Associate
Forever 21
05.2017 - 08.2017
Coursework in Communications -
Westfield State University
High School Diploma -
Reading Memorial High School
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