Sarah Myers
Melbourne,FL
Summary
Focused individual wishing to seek new experiences and opportunities for growth and learning by working with customers and building on previous skills. Also bringing a wholehearted sense of dedication and positive attitude, with an emphasis on strong team relations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Eau Gallie Electric
Melbourne, FL
05.2024 - Current
- Receiving and handling telephone calls in a timely manner and answering relevant questions.
- Processing complex transactions and research to resolve customer inquiries.
- Scheduling appointments and routing the work assignments for each generator technician.
- Navigating multiple computer systems, applications such as Jonas software, and utilizing search tools to find information.
- Strong organizational skills, managing multiple tasks and priorities simultaneously.
Sales Representative
Rooms To Go
Naples, FL
12.2023 - 05.2024
- Greeting customers warmly and qualifying them by asking poignant questions to find what they are looking for. Then, showing them a variety of options based on showroom items.
- Building rapport through superb listening and communication skills and placing emphasis on closing the sale rather than hesitating.
- Earning repeat business through satisfied customers on a consultative appointment basis.
- Explaining an array of financing plans that will match any budget and overcome financial objections.
- Selling protection plans in order to provide continual care for their furniture investment and explaining all that will be covered under the contract.
Customer Service Representative/Admin Assistant
Kane's Furniture
Naples, FL
01.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and responded to follow up calls in a prompt manner.
- Updated information in the network database to keep network system organized and correct.
- Actively listened to customers, handled concerns quickly and escalated issues to supervisor.
- Handled inbound and outbound calls to necessitate and strengthen customer relationships.
- Sent and received e-mail communications, both from customers and interdepartmental mail from other stores and the corporate office.
- Scheduled deliveries of fully filled orders and working in tandem with sales staff to collect unpaid balances.
- Offered advice and assistance to customers, paying attention to all particular needs and wants.
- Assisted in operations such as completing, organizing, and filing morning store opening paperwork and closing evening paperwork.
Fragrance Specialist
Macys Department Store
Naples, FL
07.2022 - 01.2023
- Advised customers on all fragrance, including gift sets, and notifying them when a sale is applicable.
- Gained a level of professional aptitude in order to hear their specific needs and recommend the best suited perfume and/or cologne for their satisfaction.
- Applied extensive knowledge and training on perfume to educate prospective customers who came in just to look around, to end up finding the perfect scent.
- In addition to selling fragrances, inquiring customers about the benefits of being a credit card holder, as well as opening new accounts when they exhibit interest in one.
Pet Care Associate/Marketing Assistant
Liz's Pet Sitting
Naples, FL
05.2021 - 08.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Designed and handed out flyers and business cards, meeting and socializing with potential clients.
- Managed social media platforms and utilized Search Engine Optimization (SEO) in order to be shown online more frequently compared to competition.
- Traveling to clients' homes and staying with their pets while they are away, as well as daily 30 minute dog walks.
Cosmetic Beauty Advisor
Sally Beauty
North Wales, PA
06.2018 - 05.2019
- Served customers by listening to their individual beauty concerns and needs, using prior knowledge and experience to recommend the most effective products.
- Established rapport with customers to upsell and keep them wanting to shop at the store compared to another location.
- In addition, keeping the store neat and clean by organizing the shelves everyday and unloading incoming shipment each week.
Education
High School Diploma -
Hatboro-Horsham Senior High School
Horsham, PA06.2018
Skills
- Merchandising
- Upselling
- Inbound/Outbound Calling
- E-mail communication
- Jonas Scheduling Software
- Network Databases
- Data Entry in CRM Database
- Social Media Management/SEO
Accomplishments
Voted Kane's Furniture Employee of the Quarter - June 2023
Timeline
Customer Service Representative
Eau Gallie Electric
05.2024 - Current
Sales Representative
Rooms To Go
12.2023 - 05.2024
Customer Service Representative/Admin Assistant
Kane's Furniture
01.2023 - 12.2023
Fragrance Specialist
Macys Department Store
07.2022 - 01.2023
Pet Care Associate/Marketing Assistant
Liz's Pet Sitting
05.2021 - 08.2022
Cosmetic Beauty Advisor
Sally Beauty
06.2018 - 05.2019
High School Diploma -
Hatboro-Horsham Senior High School