Sarah Neri
Valdosta,GA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ELEAD1ONE
12.2016 - 02.2020
- Developed strong relationships with customers by providing personalized assistance and support
- Improved customer service wait times to mitigate complaints
- Answered inbound calls to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Scheduled appointments for customers needing services or repairs
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Supported sales team members to drive growth and development
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted in scheduling, rescheduling, and canceling appointments for patients
- Followed up on sales leads through outbound calling
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Consulted with customers to resolve service issues
- Recommended, selected and located merchandise based on customer desires
- Responded to customer inquiries in a timely manner
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified needs of customers promptly and efficiently
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Deli Clerk
Winn Dixie Supermarket
02.2015 - 09.2015
- Maintained safe food handling practices to prevent germ spread
- Updated food displays, cases and other customer-facing areas to increase sales of special items
- Stocked shelves with fresh items daily
- Assembled and served meals according to specific guest requirements
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
- Talked pleasantly with customers while taking orders and promoted positive image for business
- Rotated product on shelves to ensure freshness
- Trained new employees on proper handling of food, safety protocols, and customer service techniques
- Maintained records such as inventory levels or sales figures
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short
- Offered suggestions for additional items that would complement customer's order selections
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures
- Provided accurate pricing information when requested by customers
- Oversaw inventory in buffet and reported replacement needs to kitchen management
- Scrubbed and polished counters to remove debris and food
- Documented and entered special orders for event catering and party trays
- Maintained cleanliness of the deli area and equipment
- Adhered to health and safety standards while preparing food
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Tailored orders to address customer allergies and gluten concerns
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity
- Directed patrons to restrooms and other amenities within facility
- Informed customers of deli specials to increase profits
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches
- Sliced meats and cheeses and weighed deli items for customers
- Resolved customer complaints in a timely manner while maintaining a polite demeanor
- Checked signage and pricing to verify accurate displays on counters and in cases.
Education
High School Diploma -
Lowndes High School
Valdosta, GA05.2010
Skills
- Appointment Scheduling
- Data Collection
- Paperwork Processing
- Complaint Resolution
- Inbound and Outbound Calling
- Scheduling
- Account Updating
- Consultative Sales
- Customer Service
- Problem-Solving Abilities
Activities
I enjoy gardening, crocheting, painting and reading in my free time.
References
References available upon request.
Timeline
Customer Service Representative
ELEAD1ONE
12.2016 - 02.2020
Deli Clerk
Winn Dixie Supermarket
02.2015 - 09.2015
High School Diploma -
Lowndes High School