Sarah Nichols
Las Vegas,NV
Summary
Resourceful cocktail server with background in providing top-notch service in high-volume dining environments. Skills include a deep knowledge of mixology, strong multitasking abilities, and keen attention to customer satisfaction. Proven ability to foster positive relationships with customers and team members while ensuring efficient operations. Made significant contributions to overall customer experience and restaurant atmosphere in previous roles.
Overview
8
8
years of professional experience
Work History
Cocktail Server
Platinum 84
Westminster, CO
04.2021 - 06.2024
- Recommended and served wine, liquor, beer, and non-alcoholic beverages during high-volume shifts.
- Developed rapport with regular customers to encourage repeat business.
- Suggested cocktail choices based on customer preference, daily specials, and inventory availability.
- Coordinated with management to organize special events and promotions.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
Restaurant Manager
Five Guys Restaurant
Longmont
05.2016 - 11.2018
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Adhered to all health department regulations regarding food storage and preparation.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
Bachelor of Science in Criminal Justice & Criminology & Minor of Dance; Human Sport and Performance -
Metropolitan University of Denver
12.2022
Skills
- Menu Memorization
- Cleaning and sanitization
- Beverage knowledge
- POS System Operation
- Customer Service
- Conflict resolution abilities
Volunteer Experience
- We Don't Waste, Innovative food recovery for the hungry, 6, 12/21/19, Current
- Operation Blessing, Nebraska Flood Relief, 24, 04/16/19, 04/19/19, Tore up ruined floors, cut out soaked drywall and insulation, hauled off water-logged furniture and appliances. Helped grieving families sort through and recover treasured memories and possessions.
Hobbies and Interests
- Dance/yoga
- Hiking
- Reading
- Jigsaw puzzles
Timeline
Cocktail Server
Platinum 84
04.2021 - 06.2024
Restaurant Manager
Five Guys Restaurant
05.2016 - 11.2018
Bachelor of Science in Criminal Justice & Criminology & Minor of Dance; Human Sport and Performance -
Metropolitan University of Denver
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