Sarah Northup
Wichita,Kansas
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Seasoned Customer Associate with 19 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
21
21
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
2626 N Maize Rd
11.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Softlines Associate
Target
08.2015 - 10.2019
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Boosted sales through effective cross-selling and upselling of complementary items within the Softlines section.
- Improved inventory management by conducting regular audits, maintaining accurate records, and addressing discrepancies promptly.
Merchandise Customer Assistant
Sears
10.2011 - 12.2014
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented loss prevention strategies to minimize theft incidents and maintain profitability.
- Boosted overall efficiency by training new team members on company policies, procedures, and best practices.
- Increased overall store performance by consistently meeting or exceeding individual sales goals while contributing positively to the team dynamic.
Team Lead
Sedgwick County Zoo
01.2005 - 05.2011
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma -
Northwest High School
Wichita, KS05.2004
Skills
- Product Recommendations
- Account Management
- Calm and Professional Under Pressure
- Guest Services
- Understanding Customer Needs
- Product Education
- Computer Skills
- Policies and Procedures Adherence
- Money handling abilities
Timeline
Customer Service Associate
Lowes Home Improvment
11.2023 - Current
Softlines Associate
Target
08.2015 - 10.2019
Merchandise Customer Assistant
Sears
10.2011 - 12.2014
Team Lead
Sedgwick County Zoo
01.2005 - 05.2011
High School Diploma -
Northwest High School