Sarah Nowlin
Jacksonville,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Sherwin Williams Company
08.2013 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Youth Development Specialist
Boys And Girls Club Of Northeast Florida
08.2011 - 08.2013
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Developed individual and group programs to encourage prosocial behaviors.
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
Customer Service Representative
The UPS Store Inc.
03.2009 - 08.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL06.2009
Skills
- Store Merchandising
- Loss Prevention
- Competitor Monitoring
- Customer Service Management
- POS Systems
Timeline
Store Manager
Sherwin Williams Company
08.2013 - Current
Youth Development Specialist
Boys And Girls Club Of Northeast Florida
08.2011 - 08.2013
Customer Service Representative
The UPS Store Inc.
03.2009 - 08.2011
High School Diploma -
Duncan U. Fletcher High School
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