Sarah Olivarri
Dicks Sporing Goods
Cumming,GA
1
Certification
4
years of professional experience
Customer- focused professional with leadership experience in retain and airport operations, recognized for delivering exceptional service in fast-paced environments. Graduate of The Airline Academy's Flight Attendant Training Program with training in passenger safety, emergency procedures, and in-flight service. Strong communicator with proven skills in teamwork, conflict resolution, and creating positive guest experiences with maintaining a safety-first mindset.
Work History
Front End Team Lead
1 Year 4 Months- Lead front- end operations while ensuring exceptional customer service and a positive guest experience.
- Train, coach, and support new team members on company policies, customer service standards, and point-of-sale procedures.
- Resolve customer concerns professionally and efficiently, maintaining a calm and welcoming environment.
Return Agent
5 Months- Provided friendly and efficient customer service during vehicle return transactions, ensuring a positive experience for customers.
- Conducted vehicle inspections while maintaining attention to detail.
- Assisted customers in resolving rental concerns efficiently.
- Collaborated with team members to ensure smooth daily operations.
Retail Clerk, Cashier, and Fitting Room Attendant
10 Months- Assisted customers with product selection and returns.
- Created welcoming and organized shopping environment to enhance customer experience.
- Processed transactions accurately while providing friendly customer service.
- Built rapport with customers through effective communication.
Education
High School Diploma
Skills
Team Leadership
Customer Service Excellence
Team Collaboration
Conflict Resolution
Multitasking
Inventory management
Attention to Detail
Adaptability
Communication
Safety Awareness
Certification
The Airline Academy | Daytona Beach, FL
- Completed training in FAA regulations, cabin safety, and emergency procedures.
- Developed Skills in passenger service, safety demonstrations, and inflight hospitality.
- Trained in emergency evacuations, aircraft security awareness, and crew communication.
- Learned conflict resolution techniques and professional customer service in an airline environment.
Timeline
Front End Team Lead
Dicks Sporing Goods
03.2025 - CurrentRead More
Return Agent
Enterprise Rent-A-Car
08.2024 - 01.2025Read More
Retail Clerk, Cashier, and Fitting Room Attendant
Columbia Sportswear
05.2022 - 03.2023Read More
Bridges Preparatory School
High School Diploma
Read More