Sarah Papai
Colorado Springs,CO
Summary
Dynamic professional with nearly 20 years of experience in customer service. Proven track record in conflict resolution and upselling strategies, enhancing client satisfaction and driving revenue growth. Adept at utilizing CRM and POS systems to streamline operations and foster positive client relationships.
Overview
1
1
Language
12
12
years of professional experience
Work History
Retail Sales Consultant
Comcast Cable Corporation
06.2026 - Current
- Enhanced client satisfaction as front-line consultant in Xfinity store by addressing inquiries and providing tailored solutions.
- Recommended services based on client needs during consultations. to meet client needs and sales metrics.
- Resolved billing questions and service concerns, ensuring timely and effective support for clients.
- Processing of orders, upgrades, and account changes using point-of-sale and CRM systems.
Operations Manager
Signal Security
10.2025 - 03.2026
- Directed security operations across client sites for Signal Security.
- Coordinated daily workflow and scheduled officers to ensure operational efficiency.
- Monitored guard performance and addressed shift compliance issues to maintain service standards.
- Reviewed incident reports and escalated security concerns to enhance response protocols.
- Managed client interactions to ensure clarity and responsiveness and service requests.
- Resolved client complaints in a timely manner while ensuring satisfaction remained at optimal levels.
Bartender
Fuzzy's Taco Shop
12.2024 - 10.2025
- Greeted customers, fostering a welcoming atmosphere and enhancing overall customer experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Restocked liquor, beer, mixers, and garnish supplies, ensuring efficient service during busy shifts.
- Maintained cleanliness of bar areas, promoting a safe and inviting environment for customers. for bar surfaces, glassware, and service stations.
- Coordinated with servers and kitchen staff during fast paced day-to-day operation times.
Server & Bartender
Bourbon Brothers Campus
12.2022 - 10.2025
- Served guests at all Bourbon Brothers Campus locations with prompt, friendly table and bar service.
- Processed food and beverage orders through POS systems accurately and quickly.
- Managed bar tabs and processed cash and credit card transactions efficiently to ensure smooth service.
- Restocked bar supplies, glassware, and garnishes to ensure seamless service during peak times.
- Maintained composure during busy periods, enhancing overall customer experience for guests.
Manager
Leon Gessi's Pizza
08.2019 - 12.2022
- Directed daily restaurant activities to enhance operational efficiency and elevate guest satisfaction.
- Supervised staff scheduling, shifts, and restaurant cleanliness to optimize guest experience.
- Managed food preparation processes to deliver fresh, high-quality meals during peak business hours.
- Managed daily cash operations and maintained accurate cash balances.
Account Manager Level 3
Comcast Cable Corporation
11.2014 - 07.2019
- Recommended services aligned with client needs, contributing to sales targets.
- Handled inbound calls from existing clients, addressing inquiries and strengthening client relationships.
- Resolve billing questions and service concerns for clients.
- Processed orders, upgrades, and account changes using point-of-sale and CRM systems to ensure accurate and timely service.
- Delivered customer service training to enhance team skills.
Education
High School Diploma -
Wasson High School
Colorado Springs, CO05-2006
Skills
- CRM expertise
- POS expertise
- Order processing
- Account changes
- Sales retention
- Customer Experience
- Microsoft Office proficiency
- Time management
- Employee Management
- Scheduling
- Restaurant/ Hospitality
- Conflict resolution
Languages
English
Native/ Bilingual
Timeline
Retail Sales Consultant
Comcast Cable Corporation
06.2026 - Current
Operations Manager
Signal Security
10.2025 - 03.2026
Bartender
Fuzzy's Taco Shop
12.2024 - 10.2025
Server & Bartender
Bourbon Brothers Campus
12.2022 - 10.2025
Manager
Leon Gessi's Pizza
08.2019 - 12.2022
Account Manager Level 3
Comcast Cable Corporation
11.2014 - 07.2019
High School Diploma -
Wasson High School