Sarah Peterson
Duluth,MN
Summary
A proven leader and effective team player with previous experience at Caribou Coffee, where I enhanced team efficiency and safety. Excelled in customer service and cash handling, improving customer satisfaction. Skilled in training and mentoring, demonstrating problem-solving and leadership qualities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Caribou Coffee
05.2023 - 10.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Team Member
Caribou Coffee
06.2021 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained a productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payments for order totals.
Warming House Attendant
The City Of North St. Paul
12.2019 - 03.2020
- Improved customer satisfaction by efficiently managing warming house operations and providing exceptional service to patrons.
- Maintained accurate records of daily activities, incidents, or maintenance tasks completed, allowing for seamless communication between team members regarding ongoing facility needs.
- Addressed customer concerns or complaints with professionalism, resolving issues quickly and effectively.
Education
Bachelor of Arts - Criminology
University of Minnesota Duluth
Duluth, MN05.2026
High School Diploma -
North High
North St. Paul, MN06.2022
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Following Instructions
- Leadership Qualities
- Flexible Schedule
- Money Handling
- Training and mentoring
- Cleaning
- Workplace Safety
Timeline
Manager on Duty
Caribou Coffee
05.2023 - 10.2023
Team Member
Caribou Coffee
06.2021 - 05.2023
Warming House Attendant
The City Of North St. Paul
12.2019 - 03.2020
Bachelor of Arts - Criminology
University of Minnesota Duluth
High School Diploma -
North High
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