Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Phillips

Palmyra,VA

Summary

Proven to excel in customer service, demonstrated by surpassing company standards at Foodlion Grocery Store through exceptional professionalism and a friendly demeanor. Skilled in multi-line phone system management and verbal communication, adept at ensuring safety and efficiency. Achieved significant reductions in wait times by maintaining an organized work environment, showcasing both hard and soft skills.

Overview

4
4
years of professional experience

Work History

Desk Assistant

Virginia Commonwealth University Housing
08.2024 - Current
  • Greeted guests in with friendliness and professionalism.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Managed incoming calls and directed them to appropriate departments for timely resolutions.

Self Checkout Cashier

Foodlion Grocery Store
09.2020 - Current
  • Increased store safety measures with vigilant attention to unattended items left behind at the self-checkout terminals, addressing potential hazards promptly.
  • Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
  • Reduced wait times for customers by maintaining an organized and clean self-checkout area.
  • Exceeded company standards for customer service ratings through consistent professionalism and friendly demeanor while assisting shoppers at selfcheckouts.

Education

Bachelor of Science - Environmental Studies

Virginia Commonwealth University
Richmond, VA
05-2026

High School Diploma -

Fluvanna County High School
Palmyra, VA
05-2022

Skills

  • Multi-line phone system management
  • Confidentiality
  • Verbal and written communication
  • Mail distribution
  • Documentation and filing
  • Professional and mature

Languages

Spanish
Limited Working

Timeline

Desk Assistant

Virginia Commonwealth University Housing
08.2024 - Current

Self Checkout Cashier

Foodlion Grocery Store
09.2020 - Current

Bachelor of Science - Environmental Studies

Virginia Commonwealth University

High School Diploma -

Fluvanna County High School
Sarah Phillips