Sarah Plauman
Hamburg,NY
Summary
Dedicated Patient Care Coordinator with a strong foundation in managing patient information while ensuring HIPAA compliance. Proven track record in enhancing patient satisfaction through effective scheduling and communication, leading to streamlined care processes and improved clinic efficiency.
Overview
30
30
years of professional experience
Work History
Patient Access Representative
Roswell Park Comprehensive Cancer Center
Buffalo, New York
05.2025 - Current
- Registered patients through face-to-face interviews to accurately gather demographic, insurance, and medical information.
- Verified insurance coverage to ensure access to necessary services for patients.
- Handled sensitive patient information with confidentiality and professionalism.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned and organized documents into electronic medical records system for efficient retrieval and compliance.
Patient Care Coordinator
Novelli Spine and Knee Center
Buffalo, New York
09.2023 - 05.2025
- Improved patient satisfaction by streamlining appointment scheduling and managing patient flow.
- Coordinated patient appointments and managed scheduling to enhance clinic efficiency.
- Delivered exceptional customer service by resolving concerns, answering questions, and fostering a positive care experience.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Manager
Park Edge Sweet Shop
01.2021 - 05.2023
- Managed and motivated employees, fostering productivity and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained employees to enhance team agility and optimize performance.
- Completed multiple tasks within deadlines to ensure project milestones were met.
Casillos Pizzaria
Dennis Casillo
05.1996 - 06.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to guarantee timely availability of materials for smooth operations.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service-related issues.
- Operated equipment and machinery, ensuring adherence to safety guidelines to maintain a safe work environment.
CNA
Father Baker Manor
01.2006 - 01.2008
- Provided assistance with activities of daily living, including bathing, dressing and grooming, promoting independence and dignity.
- Performed vital sign assessments, including blood pressure and temperature, to support patient health monitoring.
- Assisted with feeding and monitored intake to ensure patients achieved optimal nutritional balance.
- Responded promptly to resident calls for assistance and emergencies.
- Maintained clean, safe environment for patients by strictly following infection control policies and procedures.
Education
General Studies, Nursing
Erie Community College
Buffalo, NYGED - General Studies
Lancaster High School
Lancaster, NYCNA - Certified Nursing Assistant
CNA Certification
Father Baker Manor Skills
- Patient registration
- Insurance verification
- Electronic health records
- Clinical documentation
- HIPAA compliance
- Patient communication
- Empathetic interaction
- Adaptability
Timeline
Patient Access Representative
Roswell Park Comprehensive Cancer Center
05.2025 - Current
Patient Care Coordinator
Novelli Spine and Knee Center
09.2023 - 05.2025
Manager
Park Edge Sweet Shop
01.2021 - 05.2023
CNA
Father Baker Manor
01.2006 - 01.2008
Casillos Pizzaria
Dennis Casillo
05.1996 - 06.2012
General Studies, Nursing
Erie Community College
GED - General Studies
Lancaster High School
CNA - Certified Nursing Assistant
CNA Certification