Sarah Porter
Lansing,MI
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of professional experience
Work History
Sales Lead Keyholder
Bath & Body Works
Lansing, MI
09.2022 - 10.2024
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Barista Manager
Biggby
Lansing, MI
05.2022 - 09.2022
- Managed barista staff, ensuring proper training and scheduling.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Addressed customer complaints promptly and professionally.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on coffee preparation techniques and customer service standards.
Special Needs Babysitter
Private Residence
Lansing, MI
08.2020 - 08.2021
- Monitored the safety of special needs children while participating in recreational activities.
- Instructed special needs children on basic hygiene practices such as hand-washing and brushing teeth.
- Assisted with feeding, bathing, diapering, and changing clothes when needed.
- Maintained a safe environment for the children at all times.
- Provided emotional support and encouragement to foster positive behavior in the children.
- Promoted physical activity through outdoor playtime or adaptive sports programs.
- Assisted special needs children with activities of daily living such as eating, dressing, and toileting.
- Maintained safe play environment.
Education
High School Diploma -
Eastern High School
Lansing, MI06-2021
Education - Kindergarten And Preschool Education
Grand Canyon University
Phoenix, AZSkills
- Strong leadership
- Team Management
- Staff Oversight
- Customer Service Management
- Front end operations
- Sales proficiency
- Cash Handling
- Team member development
- Safety enforcement
- Store maintenance
- Loss prevention strategies
- Employee oversight
- Sales Coaching
Timeline
Sales Lead Keyholder
Bath & Body Works
09.2022 - 10.2024
Barista Manager
Biggby
05.2022 - 09.2022
Special Needs Babysitter
Private Residence
08.2020 - 08.2021
High School Diploma -
Eastern High School
Education - Kindergarten And Preschool Education
Grand Canyon University
Similar Profiles
Maiyah BobbittMaiyah Bobbitt
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Paige EdwardsPaige Edwards
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Marina MartinezMarina Martinez
CSR/Cashier at Bath & Body WorksCSR/Cashier at Bath & Body Works
Callie BrookerCallie Brooker
Supervisor at Bath & Body WorksSupervisor at Bath & Body Works
Jeriah RollinsJeriah Rollins
IT Intern at Michigan Public Health Institute, MPHIIT Intern at Michigan Public Health Institute, MPHI