Sarah Pottker
Manager At Culver's
Toledo
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Manager
Culver's Restaurant
12.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Medical Debt Collector
Finance System of Toledo
12.2014 - 12.2020
- Implemented efficient tracking systems for outstanding accounts, allowing for prioritization based on risk levels and potential recovery amounts.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted management in developing new policies aimed at reducing write-offs and improving overall collections success rates.
- Provided exceptional customer service during the debt collection process by addressing patient concerns, answering questions, and offering support in finding viable financial solutions.
- Developed rapport with patients through professional yet empathetic communication, resulting in higher willingness to cooperate during the collections process.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
Cashier
Meijer
09.2013 - 10.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Start High School
Toledo, OH 05.2001 -
Associate of Arts - Culinary
Owens Community College
Perrysburg, OH 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Customer relationship management (CRM)
Staff management
Certification
ServSafe
Timeline
Certified Food Management Certification - Ohio
10-2023
ServSafe
10-2022
Manager
Culver's Restaurant
12.2020 - Current
Medical Debt Collector
Finance System of Toledo
12.2014 - 12.2020
Cashier
Meijer
09.2013 - 10.2014
High School Diploma -
Start High School
05.2001 -
Associate of Arts - Culinary
Owens Community College
05.2001 -