Sarah Poulin
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
10
10
years of professional experience
Work History
PHARMACY TECHNICIAN
CVS HEALTH
10.2020 - Current
- Preform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Fulfilled medications for pharmacist to review by profiling prescriptions, preparing labels, and calculating quantities; met time to floor benchmarks 100% of the time
- Processed claims with insurance companies and third party programs via telephone and electronic systems
- Executed excellent customer service to ensure a friendly and helpful experience
- Preformed cash/credit card handling.
- Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
- Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
CASHIER
MIKE'S PIZZERIA
01.2019 - 01.2020
- Greeted customers, following through with requests and orders
- Ensured facility cleanliness was maintained to a high standard and all merchandise was displayed neatly at all times
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate with manager's approval.
NANNY/CAREGIVER
SELF EMPLOYED
01.2016 - 01.2019
CUSTOMER SERVICE ASSOCIATE
PATTY CAKE BAKERY
01.2014 - 01.2016
Education
DIPLOMA -
GLASTONBURY HIGH SCHOOL
Skills
- Communication
- Time management
- Adaptability
- Organization skills
- Operations management
- Customer service
- Relationship building
- Patient care
- Workflow Optimization
- Insurance Verification
- Regulatory Compliance
- Insurance Billing
- HIPAA
- Healthcare regulations
- Team Collaboration
- Patient confidentiality
- Manual and automated medication dispensing
- Problem-solving skills
Timeline
PHARMACY TECHNICIAN
CVS HEALTH
10.2020 - Current
CASHIER
MIKE'S PIZZERIA
01.2019 - 01.2020
NANNY/CAREGIVER
SELF EMPLOYED
01.2016 - 01.2019
CUSTOMER SERVICE ASSOCIATE
PATTY CAKE BAKERY
01.2014 - 01.2016
DIPLOMA -
GLASTONBURY HIGH SCHOOL
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