Sarah Powell
Warsaw,North Carolina
Summary
Dynamic Insurance Specialist with a proven track record at North State Acceptance, excelling in regulatory compliance and account management. Recognized for enhancing customer satisfaction through meticulous documentation and effective policy analysis. Adept at managing high-volume verifications under pressure, consistently exceeding performance expectations while maintaining professionalism and attention to detail.
Overview
18
18
years of professional experience
Work History
Insurance Specialist
North State Acceptance
Goldsboro, NC
01.2019 - Current
- Ensured compliance with HIPAA regulations while managing sensitive customer information during the verification process.
- Assured timely verification of insurance policies prior to cancel dates.
- Updated customer accounts with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and update correct information for customer accounts.
- Complied with HIPAA guidelines and regulations for confidential customer account information.
- Managed high-volume insurance verifications within pressured timeframes for possibility of having to add a Covered Protection Plan to ensure a company from a loss.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased customer satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted customers with understanding personalized insurance coverage and benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Waiter/Cook/Plant Nursery Worker
Blands
Warsaw, NC
01.2008 - 09.2016
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Cooked food to meet customer satisfication.
- Maintained customers yards. Grew plants.
Education
High School Diploma -
James Kenan
Warsaw,NC06-2006
Phlebotomy - Phlebotomy
James Sprunt
Kenansville, NC12-2018
Skills
- Documentation skills
- Policy analysis
- Regulatory compliance
- Account management
Timeline
Insurance Specialist
North State Acceptance
01.2019 - Current
Waiter/Cook/Plant Nursery Worker
Blands
01.2008 - 09.2016
High School Diploma -
James Kenan
Phlebotomy - Phlebotomy
James Sprunt