Sarah Powell
Warsaw,North Carolina
Summary
Dynamic Insurance Specialist with a proven track record at North State Acceptance, excelling in regulatory compliance and account management. Recognized for enhancing customer satisfaction through meticulous documentation and effective policy analysis. Adept at managing high-volume verifications under pressure, consistently exceeding performance expectations while maintaining professionalism and attention to detail.
Overview
18
18
years of professional experience
Work History
Insurance Specialist
North State Acceptance
01.2019 - Current
- Ensured compliance with HIPAA regulations while managing sensitive customer information during the verification process.
- Assured timely verification of insurance policies prior to cancel dates.
- Updated customer accounts with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and update correct information for customer accounts.
- Complied with HIPAA guidelines and regulations for confidential customer account information.
- Managed high-volume insurance verifications within pressured timeframes for possibility of having to add a Covered Protection Plan to ensure a company from a loss.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased customer satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted customers with understanding personalized insurance coverage and benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Waiter/Cook/Plant Nursery Worker
Blands
01.2008 - 09.2016
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Cooked food to meet customer satisfication.
- Maintained customers yards. Grew plants.
Education
High School Diploma -
James Kenan
Warsaw,NC06-2006
Phlebotomy - Phlebotomy
James Sprunt
Kenansville, NC12-2018
Skills
- Documentation skills
- Policy analysis
- Regulatory compliance
- Account management
Timeline
Insurance Specialist
North State Acceptance
01.2019 - Current
Waiter/Cook/Plant Nursery Worker
Blands
01.2008 - 09.2016
High School Diploma -
James Kenan
Phlebotomy - Phlebotomy
James Sprunt
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