Sarah Prescott
Virginia Beach,VA
Summary
Dynamic professional with proven ability to manage administrative operations and ensure smooth client interactions. Demonstrated expertise in customer service and administrative support.
Overview
7
7
years of professional experience
Work History
Front Desk Specialist
EVMS OBGYN
05.2024 - 01.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Optometric Technician/Receptionist
Gilbert Eyecare
12.2022 - 10.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Optometric Technician
Joyful Eyecare Pearle Vision
07.2018 - 12.2022
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Scribed for Optometrist
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Education
Medical Administration Degree - Medical Administration
Everest College
Chesapeake, VA05-2014
High School Diploma -
Floyd E. Kellam High School
Virginia Beach, VA06-2009
Skills
- Customer service
- Scheduling appointments
- Problem-solving skills
- Administrative skills
- Conflict management
- Insurance processing
- Patient recordkeeping
- Multitasking
Timeline
Front Desk Specialist
EVMS OBGYN
05.2024 - 01.2025
Optometric Technician/Receptionist
Gilbert Eyecare
12.2022 - 10.2023
Optometric Technician
Joyful Eyecare Pearle Vision
07.2018 - 12.2022
Medical Administration Degree - Medical Administration
Everest College
High School Diploma -
Floyd E. Kellam High School
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