Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Radtke

Festus,MO

Summary

Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.

Overview

4
4
years of professional experience

Work History

Patient Coordinator

Midwest Oral Surgery
01.2024 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on dental insurance policies, medical and dental terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Maintaining providers schedule of surgical procedures.

Advanced Medical Support Assistant

John Cochran VA Medical Center
10.2022 - 01.2024
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.

Medical Secretary

Washington University
07.2020 - 10.2022
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.

Education

High School Diploma -

Hillsboro High School
Hillsboro, MO
05-2009

Skills

  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Electronic records management
  • Proficient in Microsoft Word and Excel

Timeline

Patient Coordinator

Midwest Oral Surgery
01.2024 - Current

Advanced Medical Support Assistant

John Cochran VA Medical Center
10.2022 - 01.2024

Medical Secretary

Washington University
07.2020 - 10.2022

High School Diploma -

Hillsboro High School

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Sarah Radtke