Sarah Reid
Austin,TX
Summary
Dedicated customer service representative with strong skills in conflict resolution, product knowledge, and customer relationship management. Committed to enhancing customer satisfaction through effective communication and timely issue resolution.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Printegrity
Houston, Texas
03.2024 - 11.2025
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and support to enhance customer satisfaction.
- Handled billing procedures and inquiries, including payment processing, refunds, adjustments, and account updates.
General Laborer
People Ready Staffing
Houston, Texas
02.2023 - 09.2023
- Operated machinery to assist in various construction and manufacturing tasks.
- Maintained a clean and organized work environment to ensure safety compliance.
- Collaborated with team members to complete assigned tasks efficiently.
Catering Assistant
Staff Force Personnel Services
San Angelo, Texas
09.2021 - 06.2022
- Set up catering stations and organized serving areas for smooth operations.
- Maintained cleanliness and sanitation of kitchen equipment and workspaces.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
Customer Service Representative
Printegrity
Houston, Texas
02.2016 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Associate of Applied Science - Mortuary Science
Commonwealth Institute of Funeral Service
Houston, TX12-2016
Skills
- Customer support
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
Timeline
Customer Service Representative
Printegrity
03.2024 - 11.2025
General Laborer
People Ready Staffing
02.2023 - 09.2023
Catering Assistant
Staff Force Personnel Services
09.2021 - 06.2022
Customer Service Representative
Printegrity
02.2016 - 04.2019
Associate of Applied Science - Mortuary Science
Commonwealth Institute of Funeral Service