Sarah Robinette
5400 Maryland Ave N Crystal,MN
Summary
Dynamic professional with a strong background in behavioral management and customer service, honing skills at Behavior Frontiers and Applebee's. Excelled in guest engagement and autism spectrum support, achieving a promotion to Senior Behavior Technician. Demonstrated proficiency in data collection and a commitment to enhancing client and customer satisfaction through exceptional service and targeted behavioral interventions.
Overview
6
6
years of professional experience
Work History
Behavior Technician
Behavior Frontiers, LLC.
10.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Promoted to Senior Behavior Technician in January 2023 assisting as an on-site supervisor and providing observation and direction for other behavior technicians.
Server/Host/Carside Specialist
Applebee's
09.2018 - 11.2023
- Started as a host and was promoted to each new position presenting increasing responsibilities
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Anoka Ramsey Community College
Cambridge, MNBachelor of Applied Science - Psychology
University of Minnesota Duluth
Duluth, MN05.2023
High School Diploma -
St. Francis High School
St. Francis, MN06.2019
Skills
- Exceptional customer service
- Guest Engagement
- Strong Work Ethic
- Customer Satisfaction
- Guest service
- Data Collection
Timeline
Behavior Technician
Behavior Frontiers, LLC.
10.2023 - Current
Server/Host/Carside Specialist
Applebee's
09.2018 - 11.2023
Anoka Ramsey Community College
Bachelor of Applied Science - Psychology
University of Minnesota Duluth
High School Diploma -
St. Francis High School
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