Sarah Robinson
Vine Grove,KY
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Manager
Walmart
05.2016 - 01.2024
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
Cashier/ Front-line
Hardees
08.2014 - 05.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
People & Business Leadership -
Bellevue University
08.2020
Bachelor’s in science business administration -
Southern New Hampshire University
Manchester, NHSkills
- Workforce Management
- Staff Development
- Operations Management
- Business Administration
- Business Development
- Team Leadership
- Budget Control
- Verbal and written communication
- Cross-Functional Teamwork
Leadership Experience
I have been a leader for as long as I remember. In high school, I was the president of our local SkillsUSA club for three years. Then as I went on to adulthood, I went on to be a manager of our local Walmart for the last five years.
Personal Information
Title: Manager
References
- Curtis Langford, 270-589-7955, Manager for 6 years
- Kim Williams, 270-901-9532, Coworker for 7 years
- Rodney Butler, 270-230-7054, Manager for 5 years
Timeline
Manager
Walmart
05.2016 - 01.2024
Cashier/ Front-line
Hardees
08.2014 - 05.2016
People & Business Leadership -
Bellevue University
Bachelor’s in science business administration -
Southern New Hampshire University