Sarah Rydzewski
Racine,WI
Summary
Dedicated professional with proven expertise in customer service and payment processing, honed at Avis Budget Group and Lowes Home Improvement. Excelled in conflict resolution and maintaining professionalism under pressure, significantly enhancing customer loyalty and sales growth. Mentored new hires, showcasing exceptional work ethic and empathy.
Overview
2021
2021
years of professional experience
Work History
Cashier
Lowes Home Improvment
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Customer Service Representative
Avis Budget Group
01.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor Of Science - Sociology
University of Wisconsin Oshkosh
Oshkosh, WI2003
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
- Payment Processing
- Conflict Resolution
Timeline
Customer Service Representative
Avis Budget Group
01.2019 - 03.2020
Cashier
Lowes Home Improvment
Bachelor Of Science - Sociology
University of Wisconsin Oshkosh
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