Sarah Sanchez
San Antonio,TX
Summary
Organized and highly motivated fraud operations investigator possessing excellent customer relationship and leadership skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with an outstanding commercial approach to solving problems and developing business processes and needs. Ready to take on a new role with a strong work ethic and calm demeanor will be appreciate.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist (LMT)
Massage with a FLOW
San Antonio, TX
06.2022 - Current
- Performed an array of therapeutic massages such as, deep tissue, trigger point release, Swedish massage, pre-natal, lymphatic manual drainage massage, myo-fascia release massage
- Maintained a clean, safe, and well-organized work environment
- Accountable for basic bookkeeping, set appointments, and updated clients' records.
Small Business Owner
Massage with a FLOW
San Antonio, TX
06.2022 - Current
- Set pricing structures according to market analytics and emerging trends
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Fraud Operations Officer
Jefferson Bank
San Antonio, TX
08.2019 - 04.2022
- Manage the Fraud Department with current investigations to ensure mandated paperwork, time requirements, and notifications are delivered in a timely manner
- Identifying gaps in current systems, policies, and procedures
- Complete annual reviews and evaluations for all Fraud Investigators
- Collaborate investigations with appropriate internal departments of the bank as well as business partners, local, state, and federal authorities
- Lead department training of newest employees and assist proficiency with understanding procedures
- Provide training opportunities for new hire Tellers and Relationship Bankers for the bank
- Assist Management with further development of Fraud Operations Department that was created in April 2019
- Provide developed budget plans, balancing accounts, and daily GL reports to upper management.
Card Services Fraud Officer
Jefferson Bank
San Antonio, TX
08.2018 - 08.2019
- Created and maintained procedures for identifying and tracking fraudulent activity using internal neural fraud systems
- Created fraud rules that assisted in mitigating fraud losses for the bank and customers
- Managed Card Services Fraud Analyst through training demonstrating leadership to improve work processes
- Prioritized and organized tasks to efficiently accomplish department goals
- Lead team with implementation of Visa Resolve Online software that assist the department in chargeback process (Reg E), Verafin (account fraud software), and Centrix DTS
- Resolved escalating customer issues that arise from daily operations.
Lead Fraud Analyst
Jefferson Bank
San Antonio, TX
08.2014 - 08.2018
- Ability to quickly analyze fraud patterns and develop customer solutions when fraud situations arise
- Remain knowledgeable with current and new fraud trends while studying methods that aid in minimizing fraud losses
- Liaison for the Bexar Fraud Group
- Accountable for all Reg E documentation and case files that assist management with audits
- Completed training of Visa and Pulse Neural Networks fraud monitoring systems, PIN fraud monitoring, fraud notifications, and rule creation
- Trained new fraud analyst and lead team of 2 that assisted mitigating fraud losses for bank and customers.
Card Services Fraud Analyst
Jefferson Bank
San Antonio, TX
08.2009 - 08.2014
- Assisted in creating a fraud program for Card Services with bank software: Yellowhammer and Pulse Network
- Monitored provisional credits to customer accounts due to fraud losses
- Mitigated fraud losses for bank and customer accounts.
Education
Licensed Massage Therapist, LMT -
Academy For Massage Therapy Training
03.2022
High school diploma -
Thomas Jefferson High School
06.1999
Skills
- Data Analytics
- Time management
- Organizational skills
- Problem solving skills
- Multitasking
- Customer service
- A strong work ethic
- Ability to work with a team
- Financial services Environment
- Leadership qualities
Certification
License Massage Therapist (LMT)
Continue Education in Massage Therapy (CE)
Languages
English
Full Professional
Timeline
Licensed Massage Therapist (LMT)
Massage with a FLOW
06.2022 - Current
Small Business Owner
Massage with a FLOW
06.2022 - Current
Fraud Operations Officer
Jefferson Bank
08.2019 - 04.2022
Card Services Fraud Officer
Jefferson Bank
08.2018 - 08.2019
Lead Fraud Analyst
Jefferson Bank
08.2014 - 08.2018
Card Services Fraud Analyst
Jefferson Bank
08.2009 - 08.2014
Licensed Massage Therapist, LMT -
Academy For Massage Therapy Training
High school diploma -
Thomas Jefferson High School
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