Sarah Robinson
Durham,NC
Summary
At Wild Wing Cafe, I spearheaded bar operations, significantly enhancing customer satisfaction and loyalty through expert staff training and rapid resolution of concerns. My strategic inventory management and event coordination boosted revenue, while my adherence to health codes and responsible alcohol service ensured operational excellence. Skilled in both cost control and fostering vendor relationships, I consistently delivered outstanding guest experiences. I am very reliable and loyal to my work and job performance. I have great customer service skills and strive for guest satisfaction.
Overview
13
13
years of professional experience
Work History
Bar Manager
Wild Wing Cafe
2012.02 - Current
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Consulted with other managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory, keeping alcoholic beverages well-stocked and organized to meet expected demands.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Education
Associate of Arts - Accounting
Meredith College
Raleigh, NCAssociate of Science - Easrly Childhood Education
Bowling Green State University
Bowling Green, OHHigh School Diploma -
Clay High School
Oregon, OHSkills
- Health codes compliance
- Customer Relations and Vendor Relationship management
- Menu development and knowledge of wine, beer, and liquor
- Bar and Inventory Management
- Cost Control and revenue Forecasting
- Responsible Alcohol Service
- Performance monitoring, team leadership and staff scheduling
- Staff Training and mentoring
Timeline
Bar Manager
Wild Wing Cafe
2012.02 - Current
Associate of Arts - Accounting
Meredith College
Associate of Science - Easrly Childhood Education
Bowling Green State University
High School Diploma -
Clay High School
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