Sarah Mason
Ocoee,TN
Summary
Detail-oriented professional with extensive experience in pharmacy operations. Known for exceptional problem-solving abilities and a commitment to delivering outstanding customer service. Ready to leverage skills to drive operational excellence and branch out from retail pharmacy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
04.2024 - Current
- Manages daily pharmacy operations to ensure efficient medication dispensing and customer service.
- Collaborates with team members to maintain compliance with regulatory standards and safety protocols.
- Implements inventory management practices to optimize stock levels and reduce waste.
- Trains new staff on pharmacy systems and operational procedures for seamless onboarding.
- Analyzes operational data to identify trends and areas for improvement within pharmacy services on a weekly basis.
- Manages budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluates staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Accountable for technician hiring, on-boarding, training and scheduling. Monitors and holds staff accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training, such as state timelines for certification deadlines, licensing and scheduling metrics.
- Communicates with pharmacy team, relaying messages from support center or other key emails as required.
- Participates in key store/pharmacy meetings, as well as weekly check-ins with store/pharmacy manager.
- Oversees overall store metrics, and is in charge of store planning, front end and pharmacy inventory management, including but not limited to - out of dates, recalls, resets, yearly inventory prep, etc.
Senior Certified Pharmacy Technician
Walgreens
10.2013 - 04.2024
- Oversaw medication dispensing processes to ensure accuracy and compliance with regulatory standards.
- Mentored junior pharmacy technicians, providing training on best practices and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing medication shortages.
- Collaborated with healthcare providers to resolve medication-related issues, enhancing patient care outcomes.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Shift Supervisor
Walgreens
01.2013 - 10.2013
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices.
- Coordinated inventory management, optimizing stock levels and minimizing losses.
- Implemented process improvements, enhancing workflow efficiency within the store.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Managed scheduling to ensure adequate coverage during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
To-Go Server
Olive Garden
02.2011 - 01.2013
- Delivered exceptional customer service in fast-paced environment, ensuring timely order fulfillment.
- Managed to-go orders efficiently, maintaining accuracy and attention to detail during peak hours.
- Collaborated with kitchen staff to streamline food preparation and packaging processes.
- Assisted in training new team members on menu items and service protocols.
- Monitored inventory levels, coordinating with management for stock replenishment and supply needs.
- Maintained cleanliness and organization of service area, adhering to health and safety standards.
- Resolved customer inquiries and concerns promptly, fostering positive dining experiences and loyalty.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Education
Bachelor of Science - Business Management
Jacksonville State University
Jacksonville, AL04-2023
Skills
- Customer Service
- Multitasking
- Problem-solving
- Workflow optimization
- Pharmacy management
- Training and mentoring
- Team building
- Operations management
- Staff management
- Staff training
- Inventory control
- Critical thinking
Certification
- Pharmacy Technician License - Tennessee, expires 07/01/2027
- Pharmacy Technician License - Alabama, expires 12/31/2028
- National PTCB, NABP - Expires 12/31/2027
- CPR Training - Expires 12/31/2027
Timeline
Pharmacy Operations Manager
Walgreens
04.2024 - Current
Senior Certified Pharmacy Technician
Walgreens
10.2013 - 04.2024
Shift Supervisor
Walgreens
01.2013 - 10.2013
To-Go Server
Olive Garden
02.2011 - 01.2013
Bachelor of Science - Business Management
Jacksonville State University