Sarah Silva
Fort Myers,FL
Summary
At Rib City, excelled in a high-pressure role by enhancing customer satisfaction and efficiently managing dining flow, showcasing exceptional customer service and strong multitasking abilities. Coordinated large party bookings and optimized seating arrangements, significantly contributing to a seamless dining experience. Demonstrated expertise in conflict resolution and cleanliness, ensuring guest needs were met with professionalism.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Rib City
09.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Education
Riverdale High School
Fort Myers, FLSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Cash Handling
- Scheduling
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Hostess
Rib City
09.2023 - Current
Riverdale High School
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