Sarah Smith
Olive Branch,MS
Summary
Results-driven receptionist with expertise in managing high-volume communications. Committed to enhancing patient access and supporting healthcare teams through effective problem-solving and reliable service while remaining highly organized. I have exemplary multitasking, time management, and customer service skills. While maintaining a responsible, professional , and willing to go the extra mile attitude to assist others with solving problems.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Zenith Vascular and Fibroid Center
Memphis, Tn
04.2025 - Current
- Greeted patients and visitors, creating welcoming environment for all guests.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled and coordinated appointments, optimizing front desk workflow and patient access.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Epic Trained
- Experience in sending and receiving faxes, emails, and medical records
- Assisted in insurance verification, ensuring compliance with policies and procedures.
- Handled incoming correspondence and inquiries, providing timely information to clients.
- Processed patient payments, contributing to smooth financial transactions at the center.
- Collaborated with medical staff to streamline check-in processes for improved inner offive work flow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees, including maintaining inventory within the entirety of the office.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- .
Leadership Team Member
Chick Fil A
Olive Branch, MS
02.2024 - 04.2025
- Collaborated with team to enhance customer service and drive satisfaction.
- Executed daily operational tasks to ensure efficiency in restaurant workflows.
- Assisted in training new team members on operational procedures and safety protocols.
- Implemented inventory management practices to reduce waste and optimize supply levels.
- Monitored food safety standards, ensuring compliance with health regulations.
- Resolved customer inquiries and concerns promptly, fostering positive dining experiences.
- Contributed to team meetings by sharing insights for continuous improvement of operations.
- Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated effective communication among team members, promoting transparency and accountability throughout the organization.
- Cultivated strong relationships with key stakeholders, improving collaboration and fostering long-term partnerships.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed and executed strategic plans to achieve organizational growth and increased revenue.
- Located bottlenecks to streamline existing processes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted with new hire and existing training programs.
Front End Receptionist
Spine Specialty Center
Memphis, TN
05.2014 - 09.2014
- This position was acquired under the understanding that it would be temporary for both parties as I would be a stay at home mother until my children were older.
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff efficiently.
- Scheduled appointments using electronic health record systems, optimizing daily operations.
- Maintained patient confidentiality while handling sensitive information effectively.
- Took patient weight, height, and guiding patients to their room.
- Displaying patient medical imaging and making sure it is taken off display and prepared for the next patients appointment.
- P
Call Center Representative
Memphis Orthopedic Group
Memphis, TN
12.2012 - 05.2014
- Managed high-volume inbound calls while addressing patient inquiries and scheduling appointments efficiently.
- Utilized electronic health record systems to document patient interactions and ensure data accuracy.
- Collaborated with healthcare providers to relay vital information and improve patient care coordination.
- Resolved customer complaints by identifying issues, providing solutions, and escalating as necessary for timely resolution.
- Trained new representatives on call handling protocols and customer service best practices to enhance team performance.
- Assisted in implementing new software tools that streamlined appointment scheduling and reduced wait times for patients.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Graduate Certificate - Certified Nursing Assistant
Northeast Community College
Ripley, MS11-2015
High School Diploma -
Walnut Attendance Center
Walnut, Ms05-2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Verbal and written communication
- Appointment scheduling
- Office organization
- File organization
- Hospitality services
- Telephone etiquette
- Problem-solving skills
- Team collaboration
Timeline
Front Desk Receptionist
Zenith Vascular and Fibroid Center
04.2025 - Current
Leadership Team Member
Chick Fil A
02.2024 - 04.2025
Front End Receptionist
Spine Specialty Center
05.2014 - 09.2014
Call Center Representative
Memphis Orthopedic Group
12.2012 - 05.2014
Graduate Certificate - Certified Nursing Assistant
Northeast Community College
High School Diploma -
Walnut Attendance Center