Sarah Smith
Providence,RI
Summary
Resourceful Eligibility Technician known for high productivity and efficient task completion. Possess specialized skills in case management, interpretation of complex regulations, and effective communication with diverse populations. Excel in problem-solving, critical thinking, and time management to ensure compliance and provide exceptional service.
Overview
23
23
years of professional experience
Work History
Eligibility Technician 1
Department of Human Services
Providence, Rhode Island
06.2025 - Current
- Reviewed applicant documents for Department of Human Services eligibility cases.
- Determined benefit program eligibility using state policy guidelines.
- Interviewed clients to gather household and income information.
Certified Nursing Assistant 2
Rhode Island Hospital
Providence, Rhode Island
06.2006 - 03.2025
- Reviewed applicant documents for Department of Human Services eligibility cases.
- Determined benefit program eligibility using state policy guidelines.
- Interviewed clients to gather household and income information.
- Supported patient care in healthcare facility, assisting with daily living activities
- Monitored vital signs and reported changes to nursing staff
- Assisted patients with bathing, grooming, dressing, and oral care
- Documented care tasks and patient observations in medical records
- Maintained clean, sanitary rooms following infection control procedures
- Responded to patient requests with calm, respectful communication
- Prepared supplies and equipment for routine nursing care
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Unit Secretary
Rhode Island Hospital
Providence
09.2003 - 06.2006
- Managed patient records in Rhode Island Hospital unit using Epic charting system.
- Coordinated admissions, transfers, and discharges with bedside staff and care teams.
- Scheduled patient tests, procedures, and transport across Rhode Island Hospital departments.
- Transcribed provider orders and updated clinical documentation for inpatient care teams.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered phones and routed calls for nurses, physicians, and family members.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Filed reports, lab results, and discharge papers in active medical charts.
- Compiled physical and digital documents, charts, and reports.
- Managed multiple projects simultaneously while meeting deadlines consistently.
Education
Certified Nursing Assistant - CNA TRAINING
Community College of Rhode Island
Lincoln, RI 01.2006 - 06.2006
Skills
- Eligibility determination
- Policy application
- Case documentation
- Client interviewing
- Attention to detail
- Critical thinking
- Effective communication
- Verbal communication
- Conflict resolution
- Confidentiality
Timeline
Eligibility Technician 1
Department of Human Services
06.2025 - Current
Certified Nursing Assistant 2
Rhode Island Hospital
06.2006 - 03.2025
Certified Nursing Assistant - CNA TRAINING
Community College of Rhode Island
01.2006 - 06.2006
Unit Secretary
Rhode Island Hospital
09.2003 - 06.2006