Restaurant Hostess
Thai.Pho
Forney, Texas
01.2022 - 07.2022
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 95%.
- Planned and executed 90%-guest parties by organizing menus, spaces and special requests.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
