Wendee Spivack
RENO,NEVADA
Summary
Customer-savvy, and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in everything that is related to the job.
Overview
25
25
years of professional experience
Work History
Restaurant Hostess
BJ's Restaurant & Brewhouse
Reno, NV
08.2021 - 12.2021
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Planned and executed [guest parties by organizing menus, spaces and special requests
Sales Associate
Bath & Body Works
Reno, NV
09.2020 - 10.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Developed, marketed and sold full range of products and support services.
Front Desk Agent
Diamond Resorts
South Lake Tahoe, CA
03.2019 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Assisted at front desk when and handled purchases at gift shop.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed relevant guest information and payment methods to prevent fraud.
Branch Manager
Praxair
South Lake Tahoe, CA
04.1997 - 10.2019
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed new store location from ground up by hiring and training efficient team.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed and interpreted store trends to facilitate planning.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed inventory control, cash control and store opening and closing procedures.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Identified and capitalized on community business opportunities with effective networking
- Protected company assets with strategic risk management approaches
Education
High School Diploma -
Chaffey High School
Ontario, CA06.1989
Skills
- Warm and Welcoming
- Flexible and Adaptable
- PPE Guideline Compliance
- Service-Oriented
- Attention to Detail
- Reservation Management
- Team Player
- Highly Organized
- Front- and Back-of-House Coordination
- Reliable and Trustworthy
- Cleaning and Sanitizing
- Wait List Management
- Large Party Preparation
Timeline
Restaurant Hostess
BJ's Restaurant & Brewhouse
08.2021 - 12.2021
Sales Associate
Bath & Body Works
09.2020 - 10.2021
Front Desk Agent
Diamond Resorts
03.2019 - 04.2020
Branch Manager
Praxair
04.1997 - 10.2019
High School Diploma -
Chaffey High School
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