Summary
Overview
Work History
Education
Skills
Timeline
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Tatyanna Lainez

Allentown,PA

Summary

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the industry.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

The Shelby
Allentown , PA
06.2021 - 08.2021
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Birthday Party Host

Urban Air Trampoline And Adventure Park
Trexlertown , PA
01.2021 - 05.2021
  • Coordinated refreshments and food for indoor and special location parties.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Delighted young guests with special activities and events such as balloons and scratch off cards with prizes.
  • Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Directed guests to correct areas for eating, dancing and other services.

Front Desk Associate

Urban Air Trampoline And Adventure Park
Trexlertown, PA
01.2021 - 05.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered guest questions and referred to local points of interest.

Education

Emmaus High School
Emmaus, PA
06.2022

Skills

  • Warm and Welcoming
  • Time Management and Prioritization
  • Reservation Management
  • Team Player
  • Large Party Preparation
  • Personable and Friendly
  • Self-Motivated
  • Cleaning and Sanitizing

Timeline

Restaurant Hostess

The Shelby
06.2021 - 08.2021

Birthday Party Host

Urban Air Trampoline And Adventure Park
01.2021 - 05.2021

Front Desk Associate

Urban Air Trampoline And Adventure Park
01.2021 - 05.2021

Emmaus High School

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Tatyanna Lainez