Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

EMMA HAWKINS

Tuscon,AZ

Summary

Dedicated to providing exceptional customer service and communicating with team members to help make the business successful. A history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Bluegold
Huntington Beach, CA
06.2021 - 06.2022
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Conducted dining room and server checks to assess readiness for expected customer loads.

Retail Sales Associate

Brandy Melville USA
Huntington Beach, CA
02.2021 - 06.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.

Hostess

Dos Toros
Huntington Beach, CA
05.2020 - 12.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

High School Diploma -

Huntington Beach High School
Huntington Beach, CA
06.2022

Skills

  • Time Management
  • High-Volume Dining
  • Team Player
  • Reliable
  • Warm and Welcoming
  • Communication
  • Customer Service

Accomplishments

  • Graduated high school with a 4.2 GPA
  • Received multiple academic awards including the Tower Award, AVID Senior Standout and the Golden State Merit Seal
  • Documented and resolved a reoccurring issue with our reservation software which led to more satisfied customers and less issues in the workplace.


Certification

  • Food Handlers Certificate

Timeline

Restaurant Hostess

Bluegold
06.2021 - 06.2022

Retail Sales Associate

Brandy Melville USA
02.2021 - 06.2021

Hostess

Dos Toros
05.2020 - 12.2020

High School Diploma -

Huntington Beach High School

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EMMA HAWKINS