Sarah Stites
Rapid City,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Store Manager
Blarney Castle Oil And Propane
05.2013 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Reduced employee turnover by implementing effective training programs and fostering a supportive work environment.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
- Completed daily paperwork on sales reporting, banking and payroll reporting .
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Providing assistance and support at alternative locations during periods in which there is an absence of a designated supervisor .
- Overseeing the deli,ensuring proper food handling practices are being followed .
Direct Support Professional
Summertree Residential
02.2010 - 08.2012
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Cashier
Schmuckal Oil
08.2008 - 09.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Cashier
T.J. Maxx
11.2004 - 07.2007
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Sunrise Academy
Elk Rapids02.2009
Skills
- Store Merchandising
- POS Systems
- Supply Ordering
- Employee Training
- PDI
- Kronos/UKG
- Store Opening and Closing
- Inventory Management
- Team Leadership
- Servsafe Certified 2025
Timeline
Store Manager
Blarney Castle Oil And Propane
05.2013 - Current
Direct Support Professional
Summertree Residential
02.2010 - 08.2012
Cashier
Schmuckal Oil
08.2008 - 09.2009
Cashier
T.J. Maxx
11.2004 - 07.2007
High School Diploma -
Sunrise Academy
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