Sarah Swiecicki
Raleigh,NC
Summary
Detail-oriented server with exceptional customer service skills and a strong work ethic. Proven ability to manage high-volume dining experiences while ensuring order accuracy and guest engagement.
Overview
10
10
years of professional experience
Work History
Server
TopGolf
Raleigh, NC
06.2022 - 06.2026
- Provided exceptional guest service, ensuring a positive dining experience for all patrons.
- Managed multiple tables, prioritizing guest needs and maintaining timely service delivery.
- Collaborated with kitchen staff to fulfill orders accurately and efficiently during peak hours.
- Assisted in training new servers on menu knowledge and customer service best practices.
- Assigned coworkers sidework and checked behind them to ensure everything is held to company standards.
- Managed larger parties up to 30 people by myself and parties over 100 with others.
Team Member
Vona's
Oswego, NY
09.2021 - 05.2022
- Collaborated with team to ensure efficient service delivery and customer satisfaction.
- Assisted in training new team members on procedures and best practices.
- Managed routine assignments to maintain workflow efficiency. independently, adapting quickly to changing priorities and demands.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Prepared a variety of fresh salads, ensuring adherence to food safety standards and presentation guidelines.
- Handled phone orders efficiently, accurately recording details for pickup or delivery purposes.
Team Member
Sonics Drive In
Nesconset, NY
08.2019 - 03.2020
- Assisted in training new team members on procedures and best practices.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
Concessions Worker
Regal Cinemas
Ronkonkoma, NY
03.2018 - 06.2019
- Managed daily concessions operations to ensure smooth service flow and customer satisfaction.
- Implemented upselling techniques that enhanced customer experience and increased average transaction values.
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Streamlined inventory management processes to reduce waste and improve product availability.
Team Member
Panera Bread
Selden, NY
11.2016 - 06.2018
- Acquired essential skills efficiently to enhance overall productivity.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payments for order totals.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Bachelor of Arts - Broadcasting And Mass Communications
State University of New York At Oswego
NY05-2022
Associate of Arts - Radio And Television Production
Suffolk County Community College
Selden, NY05-2020
Skills
- Order accuracy
- Exceptional customer service
- POS system operation
- Cash handling
- Food running
- Menu memorization
- High volume dining
- Food sales and promotion
- Supply restocking
- Team collaboration
- Guest engagement
- Strong work ethic
Timeline
Server
TopGolf
06.2022 - 06.2026
Team Member
Vona's
09.2021 - 05.2022
Team Member
Sonics Drive In
08.2019 - 03.2020
Concessions Worker
Regal Cinemas
03.2018 - 06.2019
Team Member
Panera Bread
11.2016 - 06.2018
Bachelor of Arts - Broadcasting And Mass Communications
State University of New York At Oswego
Associate of Arts - Radio And Television Production
Suffolk County Community College