Sarah Tapp
Eugene
Summary
Highly-motivated employee with desire to take on new challenges. Demonstrated reliability and accuracy in current scheduling role and adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Scheduler
Slocum
Eugene
08.2022 - Current
- Handle high call volumes while ensuring professionalism and accuracy in patient interactions.
- Review urgent referrals, scheduling patients with appropriate providers within designated time frames.
- Perform rescheduling and contact patients on cancellation lists under lead direction.
- Train new schedulers to effectively manage phone queue operations.
Referral Management Specialist - Business Operations Administration
Medical University of South Carolina
Charleston
10.2018 - 03.2020
- Provided initial support to patients and referring physicians seeking access to medical care.
- Scheduled patient appointments and triaged calls to address inquiries and resolve issues.
- Facilitated referrals to clinical teams across orthopedics, rheumatology, and neurosurgery to ensure appropriate patient care.
Home Décor Supervisor
World Market
Charleston
01.2013 - 01.2018
- Supervised staff to cultivate a successful work environment and enhance productivity.
- Coordinated seasonal store displays to attract customers and drive sales.
- Managed daily store operations, including opening and closing procedures.
- Handled cash transactions accurately while maintaining financial integrity.
- Investigated customer inquiries and resolved complaints promptly and empathetically.
- Organized merchandise to enhance visual appeal and optimize customer shopping experience.
Education
Associate Degree - Respiratory Therapy
Trident Technical College
North Charleston, SC01-2010
Bachelor of Science - Health and Wellness Promotions
Gardner-Webb University
Boiling Springs, NC01-2005
Skills
- High-volume multitasking
- Patient communication
- Teamwork and collaboration
- Reliability
- Strong work ethic
Timeline
Scheduler
Slocum
08.2022 - Current
Referral Management Specialist - Business Operations Administration
Medical University of South Carolina
10.2018 - 03.2020
Home Décor Supervisor
World Market
01.2013 - 01.2018
Associate Degree - Respiratory Therapy
Trident Technical College
Bachelor of Science - Health and Wellness Promotions
Gardner-Webb University