Sarah Thomas
Harleysville,PA
Summary
Aspiring healthcare administrator pursuing a B.S. in Health Services Management with experience providing compassionate customer service in healthcare and hospitality settings. Passionate about creating welcoming experiences for patients and families through strong communication, teamwork, and problem-solving. Fluent in English and proficient in Spanish.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
05.2025 - 08.2025
- Provided compassionate, patient-centered service to patients and families at pick-up, drop-off, drive-thru, and over the phone, helping create a positive experience for patients and families. Communicated effectively to resolve concerns and guide individuals through the prescription process in a fast-paced environment.
Customer Service
Jaycees Harleysville Fair
06.2022 - 06.2026
- Delivered exceptional guest service by welcoming hundreds of visitors, answering questions, processing transactions, and resolving concerns in a fast-paced environment.
Peer Mentor
Link Crew Leadership Program
09.2021 - 06.2024
- Welcomed and guided new students through unfamiliar environments while providing reassurance, support, and clear communication.
Clerk
S.A.V.E. Organization
09.2021 - 06.2024
- Managed financial tracking for biannual plant sales, overseeing over 600 transactions and ensuring 100% accuracy in cash and record reconciliation.
Senior Citizens Home
The Birches of Harleysville
05.2017 - 05.2021
- Assisted senior residents with recreational activities and meal services while providing compassionate companionship, patience, and clear communication.
Education
Bachelor's Degree - Health Services Management
Thomas Jefferson University
Philadelphia, PA05-2028
Science and Humanities Diploma - undefined
Souderton Area High School
Souderton, PA06-2024
Biomedical Engineering Internship -
Drexel University
06-2022
Skills
- Customer Service & Patient Relations
- Bilingual Patient & Family Communication (English & Spanish)
- Hospitality & Guest Services
- Conflict Resolution
- Proficient Computer Skills - Google and Microsoft
- Team Collaboration
- Organization & Time Management
- Professional Phone Etiquette
- Red Cross CPR/First Aid Certified
LANGUAGES
English - Fluent Speaking, Writing, Reading
Spanish - Proficient Speaking, Writing, Reading
Timeline
Pharmacy Technician
CVS Pharmacy
05.2025 - 08.2025
Customer Service
Jaycees Harleysville Fair
06.2022 - 06.2026
Peer Mentor
Link Crew Leadership Program
09.2021 - 06.2024
Clerk
S.A.V.E. Organization
09.2021 - 06.2024
Senior Citizens Home
The Birches of Harleysville
05.2017 - 05.2021
Science and Humanities Diploma - undefined
Souderton Area High School
Bachelor's Degree - Health Services Management
Thomas Jefferson University
Biomedical Engineering Internship -
Drexel University
COMMUNITY SERVICE
- Bloom Gala, Union League Fundraiser, 2021-2025, Contributed to a high-profile fundraising event supporting women and children in India. Assisted in event setup, decorated the revered League Hall, provided guest service by serving food/drinks, and sold T-shirts/raffle tickets to promote donor engagement.
- Lower Salford Park Board, Heckler Park Trail, 2021-PRESENT, Independently planned, designed, and created a nature trail in Heckler Park. Removed weeds, moved obstructing fallen trees, built staircases/bridges/signs. Added an additional 0.3 miles to a pre-existing 0.2 mile nature trail.
AWARDS & ACTIVITIES
Certified Bilingual in Spanish, Brief Study Abroad in Spain, South Asian Student Association - Event Coordinator, AP Scholar Achievement