Sarah Vetter
Strykersville,NY
Summary
Dynamic Sales and Service Associate at Five Star Bank with a proven track record in customer support and complaint resolution. Leveraged strong communication skills to enhance customer satisfaction and drive product awareness. Adept at utilizing banking software for efficient transaction processing while maintaining compliance with regulatory standards.
Overview
21
21
years of professional experience
Work History
Sales and Service Associate
Five Star Bank
08.2023 - Current
- Assisted customers with account inquiries and service requests.
- Processed transactions accurately and efficiently during peak hours.
- Collaborated with team members to enhance customer experience.
- Maintained knowledge of banking products to provide informed recommendations.
- Resolved customer complaints through effective communication and problem-solving skills.
- Supported promotional activities to drive product awareness among clients.
- Utilized banking software for transaction processing and account management.
- Contributed to branch compliance by adhering to regulatory guidelines and policies.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
Teachers Aide
Holland Central School District
09.2020 - 12.2022
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with special needs in achieving educational goals.
- Organized instructional materials and resources for effective learning environments.
- Collaborated with staff to develop individualized education plans (IEPs).
Executive Secretary
City Fence Inc
04.2005 - 08.2020
- Assisted owner on all special projects
- Represented the company, portraying the desired brand image
- Provided professional and exceptional service to all customers
- Kept accurate financial records and generated reports
Education
GED -
Kenmore East Senior High
Tonawanda, NYSkills
Customer support
Patience and tolerance
Complaint handling
Quality assurance
Sales experience
Cross-selling and upselling
Timeline
Sales and Service Associate
Five Star Bank
08.2023 - Current
Teachers Aide
Holland Central School District
09.2020 - 12.2022
Executive Secretary
City Fence Inc
04.2005 - 08.2020
GED -
Kenmore East Senior High