Sarah Waldrop

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
• Distributed and followed up on tenant renewal notices.
• Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
• Participated in property inspections to prepare for move-ins and move-outs.
• Kept meticulous records of correspondence between management and tenants.
• Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
• Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
• Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.

Administrative office and site manager at high volume auto exhaust, break and mechanic shop.

• Managed accounts payable and inventory for automotive parts and shop supplies as well as offsite fleet accounts.

• Answered all incoming phone calls. Scheduled customers and fleet accounts for diagnostics and vehicle repairs.

• Wrote and issued customer vehicle repair estimates.

• Received all customer and fleet account payments for services.

• Delegate task to technicians.

• Took inventory at the end of each day for all payments received.

• Managed employee payroll accounts and tax documentation.